Lindsay Eadsforth Email & Phone Number

Manchester

• Develop, lead and motivate a Team of 16 claims handlers adhering to the training and competency framework to ensure they meet the required standards and achieve their objectives and specific KPI’s. • Mentor, coach and develop management peers to develop their individual capability ensuring a high level of performance across all teams.• Build and maintain relationships with internal stakeholders across all areas to assist with the successful achievements of the team and department.• Maintain knowledge of regulatory, TCF and legal requirements relevant to the role and wider business • Consistently assessing conduct risk through completing complex technical and call audits.• Working with various suppliers ensuring objectives are achieved and service levels are delivered.

Manchester

Responsible for day to day running of the administration area within the claims department. To ensure the smooth running of the department with the responsibility of leading, developing and motivating 7 FTE. The registration of first notification of loss of new motor claims. To offer the highest level of customer service at all times. To liaise with customers to ensure service expectations are delivered and relevant service providers are instructed. Handling sales and servicing calls providing the highest level of customer service at all times. Liaising with customers to ensure their queries are resolved and tailoring the products to their requirements.