I currently hold the position of Chief Operating Officer at SKINNEY Medspa, where I've been steering the operational direction across our national locations in New York, Miami, and Houston. My leadership has been pivotal in forging strategic partnerships with prestigious entities like Saks 5th Avenue and Biologique Recherche, contributing to the expansion of our brand from 2 to 5 locations nationwide.Under my leadership, SKINNEY Medspa has experienced unprecedented growth, becoming the top provider of Coolsculpting in the U.S. and a global leader in Emsculpt services. I manage a dedicated team of 50, guiding them to achieve year-over-year growth through strategic marketing, targeted outreach efforts, and sales excellence. My focus on leadership development has been crucial, bolstered by meaningful national partnerships.This hands-on approach to managing operations and driving strategic initiatives has set SKINNEY Medspa on a path of sustained expansion and reinforced our leading position in the aesthetic treatment industry.

In my tenure as Director of Operations at SKINNEY Medspa, I was instrumental in the national expansion of new clinic locations, overseeing the strategic growth and operational excellence of the brand. My responsibilities encompassed recruiting, hiring, and managing top talent across all facilities, while coaching and motivating the sales team to surpass both individual and location-specific sales goals.A key achievement was ensuring medical compliance through the development of a proprietary tele-medicine protocol and recruiting medical directors for all markets. I spearheaded the expansion of service offerings by integrating new aesthetic devices and technologies into our portfolio.To enhance operational efficiency and staff expertise, I created an online education platform for the onboarding and continuous education of new hires. Additionally, I developed an e-commerce platform, significantly boosting our online retail lines.I was dedicated to developing and nurturing relationships with local businesses, beauty influencers, media, and VIPs, securing print and digital placements through multiple marketing channels. Managing all budgets, including inventory and payroll, and forecasting service and retail sales were also under my purview.Collaborating closely with the Marketing and PR team, we executed successful email campaigns and social media posts, driving sales and increasing foot traffic through targeted market outreach and monthly in-store events. These initiatives proved to be exceptionally successful, significantly contributing to the overall growth of both retail product sales and medical spa services. This remarkable progress has marked important milestones in SKINNEY Medspa's expansion and continued success.

At Skin Laundry, my role encompassed hiring, training, and developing both medical and front desk teams. I led the charge in coaching our team towards delivering unparalleled customer experiences, significantly surpassing our service and retail sales targets. My responsibilities extended to forging and cultivating relationships with local businesses, charities, media, and VIPs through diverse marketing channels.I adeptly managed all operational budgets, including inventory and payroll, and was pivotal in sales forecasting for both services and retail. Orchestrating schedules across various locations for a dynamic team was a key part of my role. Collaboratively working with the Marketing and PR team, we elevated brand awareness and enhanced our social media presence, driving sales and traffic via market outreach and impactful in-store events. This strategic approach was instrumental in helping my team and me consistently achieve our monthly sales and retail goals.

At Spruce & Bond, I led a team of 15 estheticians and front desk associates in a bustling environment, ensuring the highest level of service and client satisfaction. My role included overseeing specialists and coordinators to guarantee an exceptional client experience at every touchpoint.I was responsible for the daily management of the studio, focusing on achieving and surpassing sales targets, while also effectively communicating these goals and performances to the team. Inventory management was a crucial part of my duties, ensuring we were always prepared to meet our clients' needs.I played a key role in formulating the studio's marketing strategy, aimed at driving traffic and enhancing local brand visibility. My collaborative efforts with operations, customer service, and marketing teams were pivotal in supporting the studio's overall growth and success.As the primary overseer of the studio's facility, staff scheduling, and operational management, I ensured smooth and efficient studio operations. Under my leadership, we consistently met and exceeded our sales targets, demonstrating our team's dedication and hard work.

I effectively led a diverse team of 20 massage therapists, estheticians, and front desk staff, ensuring high-quality service delivery and team efficiency. My responsibilities included managing monthly orders in line with the spa's budget and fostering collaborations with other departments within the club to enhance client referrals and leads.I was pivotal in achieving our department's monthly revenue and retail objectives through diligent planning and execution. Organizing special events and conducting monthly staff meetings were key strategies I employed to maintain high team morale and operational excellence.Addressing client concerns promptly and effectively was a priority, ensuring a consistently positive experience for our clientele. Additionally, I established valuable partnerships with local businesses, such as Dream Hotel and The Standard hotel, to expand our client base and enhance our service offerings.My hands-on involvement in performing facials, waxing, and laser treatments contributed to our comprehensive service offerings. My leadership and strategic initiatives were instrumental in consistently surpassing our monthly sales and retail targets, facilitating the professional growth of team members into more advanced positions within the company.My immediate impact was recognized when I was awarded employee of the month in my first month of employment, a period during which the spa achieved its retail and sales goals for the first time in six months. My tenure was marked by consistently exceeding monthly sales goals, underlining my commitment to the spa's success and growth.