• Supervised multiple federal grants, non-federal grants and internal programs simultaneously from award through follow-up• Developed and maintained strong relationships with internal and external stakeholders• Established policies and procedures for new program implementation • Led a team of professionals and resolved day-to-day issues and conflicts• Provided support to ongoing projects by coordinating activities, tracking progress, and reporting status updates to relevant stakeholders• Facilitated discussions, brainstorming sessions, or problem-solving meetings to encourage effective teamwork and achieve common goals• Trained staff in regulatory, oversight, and monitoring compliance requirements to promote conformance• Streamlined workflows and matrix of responsibilities for team members to track results and overall project progress• Created and maintained annual budget for Community & Workforce Development programs • Developed processes to evaluate the quality of services being provided • Represented the organization at various community events and functions, acting as a liaison between the organization and the public• Participated and assisted with Community & Workforce Development department to meet goals aligned with the strategic plan

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities• Collaborated with Finance, Funding and Human Resources departments to create processes and procedures to ensure alignment within grants• Completed and submitted all required monthly program reports and managed program within budget limitations• Built effective linkages and positive working relationships with community partners, service providers and collaborating agencies• Documented all engagement activities with program participants and communications on behalf of the participant and filed in the client management system• Onboarded new staff and participants• Monitored employee productivity and provided constructive feedback and coaching

• Coordinated and monitored all activities of the Financial Stability Centers• Monitored grant progress reports on a monthly and quarterly basis to ensure intended grant and program objectives are being met and are in compliance with grant standards and regulations• Oversaw volunteers at site, coordinated schedule, provided training and performance feedback• Worked with participants to a realistic plan to address their financial challenges and manage expectations• Collaborated with local agencies to provide resources and information that would benefit program participants• Tracked retention of participants placed through the Financial Stability Center

• Assisted job seekers with career guidance, skill based training and job search counseling• Developed and fostered professional relationships with employers, placement agencies and temporary agencies to ensure consistent contact for job leads within the community • Recruited, prescreened and conducted job fairs for local businesses• Served as a liaison between Goodwill and referral sources such as, Vocational Rehabilitation, Department of Social Services, etc.• Facilitated life skills and job search skills classes• Provided retention services to ensure client success and employer satisfaction

• Recruited and enrolled participants aged 18 – 21 following strict federal guidelines• Administered comprehensive assessments for placement in educational tutorials• Facilitated Work Readiness and ServSafe classes accordingly• Provided case management and career counseling for on-the-job training• Developed individual employment plans for clients and assisted with job searching and resume development

• Conducted face-to-face interviews to prospective students to determine their educational needs, concerns and interests• Facilitated orientation and Registration day activities• Mentored and assisted students through admissions process• Participated in school retention efforts while maintaining productive contact with active students through graduation• Actively generated personal referrals• Verbally communicated presentations to promote programs to perspective adult and high school students

• Created lessons and instructed elementary age students in all subjects by the requirements of the North Carolina curriculum• Maintained and created assessments, profiles and records for students to monitor their academic progress• Conducted parent conferences regularly to update and discuss students’ academic and social development• Served on the School Improvement Committee; worked with administrators and fellow faculty members on school decisions concerning financial spending, curriculum and staff development• Succeeded in increasing students’ growth on test scores each year• Implemented Individual Education Plans (IEP’s) into daily lessons, assessments, small group and one-on-one tutorials