Lindsay Oad Email & Phone Number

Mississauga, Ontario, Canada

In addition to previous part-time duties, trained in the service delivery of home care and patient support programs.Help clients inquiring about home care services. Discuss physical, emotional, and cultural needs in the booking of suitable caregiving services.Provide attentive listening to callers, employing empathy and patience while helping them explore care options.Assist individuals navigate government and private support programs.Perform administrative/receptionist duties to direct and assist both clients and employees across Canada.Trained new employees.

Mississauga, Ontario, Canada

Manage inbound and outbound calls for an after-hours oncology symptom management line.Collaborate with team members in a fast-paced environment.Communicate with patients and healthcare professionals, employing an empathetic, calm approach whilst maintaining urgency.Create intake forms, calming distressed callers and connecting them with an oncology nurse.Completed Alliance of Information and Referral Systems (AIRS) service delivery training in “Serving People with Mental Health Disorders”, “Crisis Intervention within Information and Referral”, “Information and Referral Customer Service”, “Working with Challenging Clients”, and “The Information and Referral Process”.

Burlington, Ontario, Canada

Perform administrative duties: book exams, patient recalls, send and receiveshipments, input and retrieve patient records, and correspond with stock providers and medical professionals.Conduct patient pre-testing procedures and record test results.Assist patients in selecting eyewear and appropriate prescription lenses.During my time with EyeFocus, I was offered a full-time position with Bayshore and decided to direct my energies towards this new opportunity.

Worked collectively with staff to provide fast and efficient customer service.Catalogued customer information, recording contact information to facilitate a safe environment under COVID-19 restrictions.Dealt with customer comments and complaints with understanding, patience, and kindness, maintaining a professional demeanour in high-stress situations.