Lindsay Pulliam Email & Phone Number

Washington, District Of Columbia, United States

• AMERICAN PETROLEUM INSTITUTE, Washington, D.C. Program Administrator, Standards Development, 2009-2020
• Provided technical support to all IT systems utilized by the API Standards Development staff and Committees including the Standards Tracking Database, the Request for Interpretation site, the SharePoint committee’s.
• Interacted daily with other API Standards Associates, IT department and other API departments, IT outsourcers, committee members and industry representatives
• Served as lead resource for the IT based systems in the Standards Development department
• Provided support for MS Office 365, MS Teams, SharePoint, CRM, CGI, and listserv
• Improved team processes by identifying pain points and reviewing metric data

Washington, District Of Columbia, United States

• Aided in monitoring APICPD auditors qualifications, prepared and sent audit notification letters and audit packages.
• Initiated approval of auditor invoices, invoiced clients for audits, and maintained computerized records.
• Drafted non-technical correspondence as directed.
• Filed and retrieved records.
• Processed requests for application packages and checked in application packages.
• Retrieved and sent e-mail, typed and sent outgoing faxes, and aided in processing action letters.

Washington, District Of Columbia, United States

Hired to assist in implementation of disaster recovery plan. Solely responsible for backup and restoring operations using ARCserve 9.0 on NetWare 5.5 virtual LAN. Provided desktop and application support to users in Windows XP/2000 environment. Performed regular desktop and server maintenance (i.e., patches, virus updates, etc.) Oversaw user and group.

Washington, District Of Columbia, United States

Provided end-user support, troubleshooting, and network maintenance and backup in help desk environment. Implemented companywide security policies. Administered user support of MS Exchange-based email services over PDAs (e.g., Blackberry). Tracked user requests for assistance and problem resolution using Remedy. Resolved issues related to remote access.

Master Of Science, Information Systems

Bachelor Of Science, Computer Networking