Lindsay Schafer Email and Phone Number

I couldn't be more thrilled to announce my new career with Capital One! I am working in the Commercial Real Estate group as a Senior Credit Analyst, on the Asset Management Team!

After 15 years of employment from Wachovia to merging with Wells Fargo, I made the decision to transition to Capital One as of August of 2022.

Provide loan performance analysis as part of the Portfolio Surveillance & Reporting group within Commercial Mortgage Servicing.

• Premiere servicer for our borrows and our CMS partners by delivering exceptional service every time and offering flexible solutions in order to provide single contact remedy for our clients.• Resolve issues and answer questions that our clients have regarding their securitized commercial loans. If unable to resolve the issue within our group, then it is our responsibility to escalate the issue to ensure it gets resolved in a timely manner.• Motivating and inspiring teammates by bringing out the best in them to achieve our goals by making suggestions to improve operational processes in order to create a seamless experience for our borrowers.

• Maintained goal of 20-25 customer transactions per hour through patience, attention to detail, and follow procedures while using a positive approach in interactions with customers and team members• Introduce customers to new products and services and generating leads to make sales calls• Achieved an average of 6.85 service score on a 1-7 customer delight• Employed creative thinking to solve customer service needs by asking probing questions and generating sales referrals• Exceeded all monthly sales goals while challenged increased expectations • Awarded the “Fraud Buster” compliance award for identifying the most fraudulent checks in 2011• Responsible for maintaining and balancing a cash drawer

• Responsible for responding to routine inquiries from internal and external customers regarding Wire Transfer Services that require extensive training and understanding of the Federal Government• Ensuring all payments debit, credit, and reference screens are processed properly while possessing the ability to multi-task and prioritize work• Prepares and sending quotes with a 99.7% productivity rate• Chosen to be the Team Board Captain so that I could coordinate events and achievement rewards given to team members

• Experienced in prioritizing and completing multiple tasks in a high volume environment• Customer service focused• Responsible for calling clients to remind them of their appointments• Introduce customers to new products and services and generating leads to make sales calls