• Partnered with leaders throughout the organization to guide them and strategize through recruitment efforts, identifying top talent.• Managed multiple job requisitions at a time, ensuring quality service to internal clients and candidates.• Developed recruitment strategies with hiring managers for timing out the hiring of large training cohorts.• Trained hiring managers on recruiting systems, processes, and assessments.• Co-led the summer internship program, actively identifying opportunities for process improvement, and planning for the following year.

• Led through influence and partnership to develop a team of employees and leaders that delivered a high level of performance and guest experience. • Oversaw performance management in the store, ensuring proper documentation and conversations were being had with employees and leaders, navigating them through the process.• Improved HR metrics to lower risk for the company and ensured the store followed all federal, state, and local employment laws.• Recruited, interviewed, hired, ran hiring events, and managed the onboarding process, including conducting orientations and store trainings.• Conducted fair and timely investigations on employee relations concerns and incidents.• Managed and wrote a weekly schedule for a staff of 250+ employees and 15 team leaders.

• Managed and led a team of up to 60 employees, keyholders and assistant managers through development, coaching and feedback to deliver the highest quality customer service and standard. • Recruited and staffed store locations, wrote weekly schedules, and planned accordingly for larger holiday volume.• Developed assistant managers, promoting 3 of them to Store Manager.• Increased yearly sales in multiple store locations throughout NJ and PA, starting with my first assignment in Moorestown, NJ, then Deptford, NJ, ending in King of Prussia, PA. • Prepared store performance presentations and delivered them to the President of the company, senior management, regional, and district leadership.

• Assisted the Store Manager in running daily operations• Made business decisions that would contribute to increased sales each day• Restocked the sales floor, re-merchandising as needed due to sell-down• Used customer engagement to make sales• Recruited talent in order to properly staff the store

• Completed transactions carefully and efficiently through the register for a customer’s purchase • Multitasked by assisting customers on the phone as well as in the store• Placed products on the shelves while greeting and helping customers in finding the product they are looking for • Managed products and organized overstock along with keeping a safe environment at all times for customers • Provided customer service in order to keep the customer happy

• Managed the photo lab by adding chemicals, keeping track of online orders, and helping photo customers • Supervised employees in the photo lab as well as training them to work the machines• Worked on a project in which I used product placement to raise sales of certain products• Assisted customers as they order photos while using empathy to understand their needs and requests from our employees and products