• Shipping Manager: Union location (create labels/contact customers with shipping issues).• Assisting clients with questions/orders/resolutions in store, via phone and email/live chat.• Sales: Educating and leading customers/businesses to make an informed purchase. • Substitute for office manger (resolving major customer issues via phone and email)• Check/correct/update live inventory across company website, eBay and Amazon with accuracy and speed.

Managed a staff of over 20 full and part time employees in delivering 24-hour, 7 day a week fitness facility operations to fitness club members.• Managed shift and emergency scheduling for a 24 hour operational facility; including front desk, childcare, and first and second shift facility maintenance staffing.• Managed processing and submission of payroll information for full/part-time employees.• Recruited, hired and terminated staff.• Frequently communicated with customers and staff to successfully address issues and concerns.• Trained new hires and wrote training manuals and detailed memos to implement a consistent methodology and standardize communication.• Managed and analyzed consumable and saleable inventories and utility usage for monthly cost control.• Implemented new procedures for handling hardware failures including member check in, POS register, phone and washer/dryer.• Coordinated repair work through third party services while tracking invoices.• Enhanced efficiency by creating a spreadsheet for tracking petty cash across all three club locations, eliminating the manual paper tracking system previously used.• Resolved staffing/operational/safety issues during emergencies/unusual circumstances.

Delivered one-on-one, in-home care for intellectually disabled individuals by providing a safe, supportive and therapeutic environment, and facilitating development of independent living and self-help skills.• Worked autonomously without immediate supervision and provided support tailored to the needs of each individual by following individual treatment plans consistently.• Managed and administered medication. Maintained accurate daily records in log books for each individual’s meals, medication, behavior, and individual goal progress.• Assisted/monitored/taught with preparation of daytime activities, daily chores, personal hygiene, budgeting skills, grocery shopping, meal preparation and clean up.• Transported individuals to appointments and leisure/recreational activities, and supported individuals in use of public transportation where applicable. • Recognized individual crises and handled emergency situations appropriately. Demonstrated good judgment by evaluating individuals and situations, making rapid decisions, and anticipating consequences.• Taught relationship building skills, problem solving/conflict resolution skills, and self- management skills. Provided opportunities for individuals to have choices and make decisions in daily living and for future goals.• Demonstrated interpersonal sensitivity and discussed individuals’ concerns and problems as needed.