Lindsay Baugh Email & Phone Number

Managing customer support for VoIP implementations from sales to support. Responsibilities• Guiding the customer through their installation process to ensure the customer is satisfied with the solution deployed. Products delivered include MS Teams, Contact Center, Hosted PBX, eFaxing, SIP and PRI services. • Instructs customers on how to use their new services via webinar for softphones and physical phones. • Coordinating vendor management, hardware delivery and engineering work completion as well as ensuring ports are scheduled to the clients request to meet their cut over dates.• Customer communication on project status throughout life of the project. • Helping customers design their call flow to ensure it will work for their businesses needs.

Kirkland, Wa

Managing fiber construction projects for channel agent and carrier wholesale clients. Responsibilities • Single point of contact for clients throughout life of fiber construction project.• Providing client status projections on the progress of permitting, site survey results, timeline projections for completion of construction, and installation of onsite network equipment. • Works with client to ensure the correct product is ordered for the fiber solution they will require. Well versed product knowledge of DIA, EPL, EVPL, ELANs, wavelength products, colocation space, and dark fiber. • Working with project stakeholders to ensure we are implementing the solution the client is expecting. • Internally providing revenue forecasting as well as weekly status updates on all active projects.

Seattle, Wa

Managing the deployment of multi-site VoIP and data installations from the point of sale to completion of the installation process. Responsibilities ▪ Helping the client build their company call flow for their telephone system. Ensuring the correct products and equipment is provided on their signed quote that fit their expectations. ▪ Customer communication with weekly conference calls to discuss the project status, projections and customer requests. Providing a production schedule daily with project updates and schedules. ▪ Dispatch management for onsite visits. ▪ Scheduling customer training to ensure client has product knowledge before handing off to the support team.

Seattle, Wa

Managed installation of a variety data services nationwide encompassing Ethernet over Copper, T1, DSL, and Cable. Worked with project managers on large scale data deployments for enterprise accounts.Responsibilities ▪ Provided updates proactively to both customers and internal project managers on the status on their data deployment. ▪ Acted as dispatch management for onsite technician visits. ▪ Managed equipment shipment and delivery.▪ Submitted daily production schedules for status on multiple projects.

Seattle, Wa

Installed data services nationwide through a variety of mediums- Ethernet over Copper, T1, DSL, ADSL, IDSL and SDSL. Responsibilities ▪ Proactive customer communication on status of data order.▪ Vendor Management▪ Supported both onsite technicians on installation dispatches and customers to get their network up and running. ▪ Configured many varieties of modems and routers- Cisco 891, Samsung Ubigate 1000, Edgemarc 4500 series and Adtran 900 series, etc. ▪ Maintained department support documents in the internal knowledge base.

Bellevue, Wa

Pulled data intended for mail marketing advertisement campaigns regarding auto repair and sales. Responsibilities ▪ Typesetting- prepared and printed variable data print campaigns on Canon Image Runner 8500 and Xerox 6060. ▪ Data analysis for direct mail campaigns.▪ Maintained customer databases for future campaigns. ▪ Multi line phone directing.

Associate'S Degree, Commercial Photography, 3.7 Gpa

High School, Gpa 3.5

Activities and Societies: Honor Roll