I work with clients throughout the world on writing and editing projects. Most recently I've focused on editing manuscripts, e-books, dissertations, commercial scripts, blog articles, websites, and various marketing materials.

• Assist students with writing process and APA-style format in both one-on-one sessions and workshops.• Serve as point of contact for students who have received an academic honesty violation. • Created plagiarism module for students to complete who have received an academic violation.• Edit documents for faculty and other departments, including College of Nursing, College of Dental Hygiene, and Accessibility Services.• Assist students with research process and how to navigate SPC’s library database.• Work closely with librarians by assisting with library instruction in the classroom and coordinating workshops out of class.• Embedded in courses as Teaching Assistant for Health Administration AS and Nursing BS.• Coordinate and teach academic writing techniques in workshops for the Bachelor of Nursing program.• Maintain writing center data in Who’s Next software and Excel.• Trained and mentored new hire in tutoring approaches and tracking data.

• Organized, entered, and reconciled technicians’ daily paperwork in QuickBooks.• Deposited checks and processed credit cards.• Reconciled monthly bank statement.• Resolved credit card declines with customers. • Managed customer accounts in McAfee Antivirus database.• Corresponded with customers regarding outstanding balances, account updates, and technician errors in paperwork. • Maintained Excel spreadsheets to track call center statistics and inventory.