•Worked with customers to create Journey Map for replacement of legacy system•Documented business logic for Awarding within legacy system to improve and implement in replacement system•Led the remediation of a legacy system to remove security issues while enhancing supportability•Created and executed outcome based product roadmap to achieve product vision and strategy•Utilized WSJF model to determine prioritization to generate maximal benefit for feature work•Engaged with business stakeholders to align outcomes with prioritized features in the product backlog using JIRA Align to deliver high value•Led team through PI Planning to break prioritized work down and coordinate external dependencies•Groomed backlog to ensure priorities were well reflected by user stories with clear acceptance criteria as well as warrant proper flow through backlog•Led team of contractors to deliver features and solutions to create value for the business•Spearheaded and coordinated efforts for Oracle upgrade affecting multiple product teams across different organizations

IT Product Owner for 3rd Party Delivery & Integration•Led the development, testing, and implementation of Checkout with Doordash experience requiring coordination with internal and external teams leading to a 5% increase in revenue•Produced go-to-market plan in conjunction with marketing for combo meals increasing check average by 3%•Designed and implemented process to manage and track restaurant activations for each 3rd party reducing time to complete by 10%•Formulated and executed transition to HELP for 3rd party integration issues reducing engineering team’s work by 8%•Spearheaded integration rewrite to increase system stability resulting in reduced timeouts of 12%•Controlled budget and forecasting estimates for leadership approved work•Managed partnerships with 3rd party delivery companies by creating outcome based SOWs•Created and executed outcome based product roadmap to achieve product vision and strategy•Utilized WSJF model to determine prioritization to generate maximal benefit•Engaged with business stakeholders to align outcomes with prioritized user stories in the product backlog using JIRA to deliver high value features•Groomed backlog to ensure priorities were well reflected by user stories with clear acceptance criteria as well as warrant proper flow through backlog•Led team of contractors to deliver features and solutions to create value for the business and operators•Mentored business analysts on the team to increase their experience and knowledge with the goal of becoming Product Managers•Collaborated across teams and the enterprise to deliver cross-functional features•Worked closely with marketing and support to ensure operators needs were met•Developed team cohesion between engineers, business analysts, and quality engineers assigned to 3rd party to foster collaboration and team unity

As a product manager within the Digital Transformation Environment, I am responsible for coaching and mentoring other Boeing teammates to help implement Agile practices and methodologies within software development teams. In this role, I've successfully identified and prioritized real user problems aligned with business needs. Additional responsibilities include creating outcome based roadmaps for product direction and user story maps to see the full picture. Furthermore, user stories with acceptance criteria were effectively written to ensure teams were working towards the correct problem and providing value quickly and reliably.• Created and executed outcome based product roadmap to achieve product vision and strategy• Engaged with business stakeholders to align outcomes with prioritized user stories in the product backlog using TFS or JIRA to deliver high value features• Facilitated Agile ceremonies for balanced product team with a focus on SAFe• Conducted user interviews to initially identify fifteen problems creating inefficiencies resulting in $1,050,000 savings per year to be solved within an application space• Created data driven tracking methodology to track user assumptions from generation to validation in GitLab• Developed product metrics to determine success of MVP to advise Boeing South Carolina site leadership on further development of product• Led balanced teams to successful MVP and implementation of scalable products by conducting user and market research to determine user needs that aligned with business goals, developing a prioritized backlog with input from key stakeholders, and shaping product direction• Coached and mentored product managers to expand the impact of the product management practice within Boeing• Served as internal consultant for Digital Transformation across the enterprise

I am the Environment Workstream Lead for the Digital Transformation Environment (DTE) program within IT at Boeing. My responsibilities include developing and artifacting facilities, culture, communities of practice, branding, and hackathons for all DTE labs. Additionally, creating a franchise packet for other groups to replicate the DTE environment is a responsibility.• Led the Digital Transformation initiative with regards to transforming the Environment, such as implementing Lean/Agile software development practices, creating modern physical workspace, and shaping a start-up culture• Started local and global Communities of Practice for Product Managers• Reconfigured metrics reporting to correctly represent Agile teams versus previous Waterfall production methodologies which resulted in increased accuracy

• Managed elevated privileges for users and services accounts with authority to access servers• Ensured Access Control Policies were up-to-date and in compliance with company security protocols• Validated new Windows servers were built to specifications to ensure business continuity• Certified Global IT Infrastructure and Security Operations applications meet the required IT Compliance with the Access Control Policy, Access Validation, and Risk Validation by working cross-functionally to analyze a security report

• Generated SQL Server Reporting Service reports for self-service reporting to track software/hardware utilization and performance rates• Queried System Center Configuration Manager database to create dashboard reports using Business Intelligence Development Studio• Created functional specifications for features and performance of New Wiring System based off of business requirements• Developed and implemented a University outreach program which resulted with 100% acceptance rate of intern and full-time offers • Established and maintained relationships with key university stakeholders including professors, staff, and students• Coordinated across teams to ensure revenue reports supporting university recruiting efforts were finished and required activities were completed so campus teams were able to support university recruiting efforts

• Managed baselining of metrics for RBS Stabilization project• Redesigned Pharmacy IT Project SharePoint site• Developed new system for Lessons Learned• Ensured metrics for RBS Stabilization project are identified in a timely manner

• Advised CuraScript management on drug sales and market trends• Developed goal-based company sales targets• Created and generated organizational sales spiffs that promoted sales representatives reaching set monetary sales goals• Managed sales department’s goal-based compensation• Produced ad hoc internal reports on demand while maintaining existing external reporting workflow• Compiled flex program terms to issue rebates to customers

• Helped develop a new forecasting model for unearned revenue• Oversaw Sarbanes-Oxley (SOX) internal controls for Disney Cruise Line and Disney Vacation Club to ensure compliance• Supported the DMCL and MCC audits• Prepared journal entries, completed account reconciliations, and assisted with preparation of balance sheet• Audited reservation pricing