Delivering a seamless customer experience across all stages and touchpoints in the customer journey and helping continually achieve greater customer satisfaction, increased efficiency and profitability.

Leads a team of UX and visual designers, copywriters and other design practitioners. Utilizes significantexpertise, data, research and patient insights to create ideal end-user experiences across multiple touchpoints.

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TapePlay is a budget-friendly video marketing solution that helps connect small businesses to their own communities through their stories.

Utilized data-driven insights to transform work against marketing landscapes. Created intuitive and user-centered designs from project concept through execution.

Takes the first stab at important projects on the Walgreens digital roadmap. Responsible for bringing fresh design thinking to key work like Homepage, Beauty eComm experience, key shopping flows, etc. Evolves the Walgreens design system while completing roadmap features and functionality projects throughout the year.

Filled the gap between visual design and user interaction to ensure design concepts are positive end user experiences. Managed designers while working on an array of hands-on design projects. Provided expertise on digital projects ranging from web sites and social media posts to mobile experiences and videos. Worked with copywriters as part of a dynamic twelve-person team.

Worked on The Home Depot account with a focus on email marketing and direct mail. Responsible for HTML email template redesign for Pro and Pro Paint consumers. Concepted and created visual exploration for client presentations to effectively communicate the strategy and execution behind creative work.

Designed interactive visuals for a wide variety of brands including navigation and landing pages. Collaborated with UXAs, copywriters and developers to provide intuitive user experiences. Created the entire look and feel of Kmart Garden Club, developed the branding guide from concept to completion while directing a junior designer to generate comps, create layouts and final art. Responsible for creating the new look and feel for the Kardashian Kollection brand shop, a leading clothing brand within Sears.

Responsible for conceptualization and design for micro experiences, brand campaigns and emails. Directed the overall style and final art for the web site and html emails. Regularly presented concept and creative reviews to the marketing team and internal clients. Wireframed, designed UI and executed code (AS3) for Flash micro experiences. Reported site metrics on Flash usage to superiors and colleagues for better understanding of the customer.

Designed the layout, visual appearance and usability of web sites, html emails and web banners. Used a combination of technical knowledge and graphic design skills to produce web site concepts with required features, logical navigation systems and an attractive look and feel to the target user. Worked in Flash to produce interactive objects for web pages.

Prepared flow diagrams and storyboards to outline video project concepts. Produced and edited all internal video projects, using digital format, two- and three-dimensional graphic images and animations. Managed all external projects with company’s video production vendors.

Designed internal and external communication materials, including newsletter layouts, brochures, bus advertising and route maps. Released all artwork to printers and business partners.