Lindsay Hackett Email & Phone Number

Springfield, Massachusetts

Springfield, Massachusetts Area

• Assist museum patrons with general questions and admission ticketing in Welcome Center• Track and analyze admission trends• Process and stock inventory• Assist in planning special events at the museums• Manage special events held on museum grounds for up to 250 guests• Perform open/closing procedures for the Welcome Center and Museum Store

• Acted as a liaison between business areas and IT to ensure that needs of the end users and developers were communicated and met• Served as readiness lead for different business areas. Analyzed current and future states to identify differences. Assisted with the development of documentation and training materials. Facilitated training sessions as needed. Developed and distributed new workflows as needed• Acted as Subject Matter Expert for Customer Service Center and client facing systems for many system releases. Participated in development/review of Business Specification Documents, tested and validated new functionality• Developed templates and reporting tools to help analyze data to determine trends or to keep records

• Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed• Served as a Mentor and mock call team member for four new hire classes, currently serve as helpline support and provide additional assistance to my teammates

• Demonstrated strong inside sales abilities by up-selling current accounts and gaining new business through current customer referrals• Performed administrative duties, including filing, mastering different computer programs, reviewing paperwork. Recognized by managers and accounts as being efficient, detail-oriented, and self-motivated