Lindsay Helm Email & Phone Number

• Manage a content book of over 250 clients, with the majority VIP and high-touch clients
• Assist in workflow optimizations and key projects to uplevel efficiency while leveraging AI tools
• Create valuable team resources for knowledge base, including training looms, a plans comparison chart, and process documents
• Maintain revision rate of under one day (SOP is 7 days)
• Navigate deliverables for high-profile/celebrity real estate clients
• Top performer on the Content Team, consistently producing 1.5-2x the required quota per day while maintaining a low revision rate

• Responsible for quality assurance and overseeing content services for 250-300 luxury real estate clients
• Created and edited real estate blogs, community guides, agent bios, and miscellaneous copywriting pages focused on SEO-optimized content
• Partnered with client success, onboarding, and support teams to uphold top-tier standards for content and resolve client escalations as needed
• Addressed content revisions and assisted in coordinating content delivery to clients
• Adapted to technological advances and leveraged AI content generation tools to improve workflows and optimize efficiency
• Top performer on the Content Team, consistently producing 1.5-2x the required quota per day

• Reviewed and revised community guides and search-engine optimized articles for real estate websites
• Performed research on real estate process, communities, and market reports
• Edited content for quality, voice, accuracy, grammar, spelling, punctuation, and format according to stylistic guidelines
• Reliably and proactively met guidelines and communicated effectively with editing team

Remote

• Wrote detailed product reviews, user guides, and comparison articles for client website
• Performed independent, thorough research on technical specifications and features of products
• Created comparison charts and located relevant images and videos to supplement readers' understanding
• Reviewed and edited content to follow stylistic guidelines and upheld high standards while meeting deadlines

• Reviewed internal documentation for WordPress plugin and updated technical web pages to give effective instructions for use of software
• Edited and synopsized content for start-up website, which involved creating outline and summaries for project overview pages and aiding with website architecture and logical layout/flow of content
• Adapted and responded to evolving information and assignments as part of collaborative online team

Cedar Rapids, Iowa

• Assisted in functional mobility training, strengthening, stretching, ROM activities, ADL training and patient transfers under direction of physical and occupational therapists across various hospital floors
• Responded in timely manner to various patient care needs
• Followed safely guidelines and standards of care
• Set up assistive devices, such as walkers, wheelchairs, slide boards, towel rolls, crutches and canes
• Routinely cleaned equipment, changed bed sheets and pillowcases, restocked linen and supplies
• Completed clerical tasks including G-code audit

• Wrote and edited clear, concise product descriptions and articles
• Consistently followed in-house style guide and performed HTML formatting
• Routinely exceeded weekly quotas within collaborative, remote team environment

University Of Illinois

• Updated personnel and student records, payroll histories, vacation-sick leave reports
• Maintained electronic and physical filing system for confidential HR documents, grants, and financial records
• Created spreadsheets and hiring documents
• Scanned and copied confidential files and managed document organization routines
• Wrote professional letters for job search committees
• Arranged itinerary packets and awards for departmental events

Harrisonburg, VA

• Created and edited highly detailed project proposal documents, test plans, spreadsheets, bills of materials
• Co-created automation department brochure and web page edits
• Collaborated with engineers to create project database spreadsheet containing ten years' worth of technical data
• Communicated with project managers and engineers

Champaign, IL

• Performed quality assurance and revised procedural documents for administrative, certification, finance, and marketing departments
• Maintained organization and filing system of procedure revisions in accordance with audit guidelines

Champaign, IL

• Cashiered, answered phones, assisted customers
• Organized books, counted inventories, stocked shelves
• Welcomed every customer with a smile:)

Bachelor'S Degree, Rhetoric/Creative Writing, Informatics

Activities and Societies: Tau Sigma Honor Society; Fusion Bible StudyAdvanced writing courses as well as research, digital content.

Associate'S Degree, Literature

Activities and Societies: Phi Theta Kappa Honor Society; Fusion Bible Study;GPA: 3.96

Education record

Courses in research, pathophysiology, pharmacology, community/public health, medical-surgical nursing, psychiatric nursing, pediatrics.

Education record

Activities and Societies: Spanish Honor Society; soccer