Lindsay Hovingh Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Mi

Grand Rapids, Mi

Cultivate a positive, energized and fun environment in which to grow a team of talented young professionals to provide the best possible service to all of the Amway Grand's guests.Team includes 7 managers, 6 Supervisors, and over 40 hourly associates.Responsible for the success of the Amway Grand's Front Office (Front Desk, Bellstand, Concierge, PBX), Fitness Center and Group Rooms departments.Enhance the experience of our guests through proper planning, staffing, training, proactive thinking and leading by example to provide a warm, welcoming environment.Enhance the experience of our associates by providing opportunities for mentorship and growth as well as creating an environment that is positive, professional, supportive and fun. Helped lead the conversion of the Amway Grand Plaza Hotel from an independent property to the Curio Collection Hilton brand.

Grand Rapids, Mi

Consistently take a proactive approach in exceeding guest expectations through proper planning, staffing, organization and communication within the Front Office (which consists of four departments total) and the hotel property as a whole.Project an upbeat attitude to motivate and lead a staff of over 40 hourly employees by setting a positive example of proper guest service, problem solving, and conflict resolution.Complete employee reviews and evaluations, weekly schedules, and monthly labor forecasts.Ensure that all front office and hotel wide company policies and procedures are adhered to and enforced.Assisted in merging Concierge, Front Desk and PBX teams into one fully cross trained 'At Your Service' team by creating new department budget, staffing needs, pay rate, and training.

Assisted the Guest Service Manager in overseeing the Concierge and Bellstand teams by diplomatically and effectively resolving any guest issues that may arise in the front office or the Tower Club lounge.Created training manual and implemented new training procedures for Concierge staff.Created weekly food orders and inventory for Tower Club Lounge.Worked closely with all hotel departments to seamlessly implement improvements to better the overall guest experience.

Performed daily check in and check out procedures while upholding hotel’s four-diamond standards.Took ownership of guest satisfaction by going above and beyond to address and resolve any guest issues or concerns.Responsible for generation of hotel revenue through room up-selling, restaurant reservations and superior guest service.Managed house bank, guest folios, and group master accounts.Cross-trained at the bell stand and concierge desk, as well as in banquet service, housekeeping, and sales & catering.Nominated for Grand Rapids WAVE award created by Convention and Visitor’s Bureau to recognize excellent service in hospitality.

South Haven, Mi

Assisted in planning and execution of weddings and family reunions.Handled client contracts, invoices, and payment schedules.Directed both front and back of house operations, including financial responsibility for daily shifts, training new employees, bartending, seating guests, and customer relations at Seawolf Restaurant located inside the Orchard Inn and Suites. Recruited and interviewed potential employees at Michigan State University Career Expo XXVII.