Lindsay Hovingh Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, MI

Grand Rapids, MI

Cultivate a positive, energized and fun environment in which to grow a team of talented young professionals to provide the best possible service to all of the Amway Grand's guests.Team includes 7 managers, 6 Supervisors, and over 40 hourly associates.Responsible for the success of the Amway Grand's Front Office (Front Desk, Bellstand, Concierge, PBX).

Grand Rapids, MI

Consistently take a proactive approach in exceeding guest expectations through proper planning, staffing, organization and communication within the Front Office (which consists of four departments total) and the hotel property as a whole.Project an upbeat attitude to motivate and lead a staff of over 40 hourly employees by setting a positive example of.

Assisted the Guest Service Manager in overseeing the Concierge and Bellstand teams by diplomatically and effectively resolving any guest issues that may arise in the front office or the Tower Club lounge.Created training manual and implemented new training procedures for Concierge staff.Created weekly food orders and inventory for Tower Club Lounge.Worked.

Performed daily check in and check out procedures while upholding hotel’s four-diamond standards.Took ownership of guest satisfaction by going above and beyond to address and resolve any guest issues or concerns.Responsible for generation of hotel revenue through room up-selling, restaurant reservations and superior guest service.Managed house bank, guest.

South Haven, MI

Assisted in planning and execution of weddings and family reunions.Handled client contracts, invoices, and payment schedules.Directed both front and back of house operations, including financial responsibility for daily shifts, training new employees, bartending, seating guests, and customer relations at Seawolf Restaurant located inside the Orchard Inn.