Lindsay Ackerman Email & Phone Number

Milwaukee, Wi, Us

- Improved Client Engagement: Conducted extensive surveys and rigorous user testing, collaborating with stakeholders across the organization to reconfigure the client website navigation and landing pages. - Achieved a cohesive and intuitive landing page, improving user accessibility and engagement, based on user feedback, task based testing results and heap metrics. - Lead Redesigns: Spearheaded the redesign of the client website’s navigation pages, incorporating branding updates, content overhaul, and introduction of new navigation items, elevating user experience and interface aesthetics. Redesign achieved a significant 31% reduction in navigation-related support calls. As well as the redesign of the website and mobile app landing pages. - Enhanced Payment Systems: Overhauled the client payment systems, navigating complex backend and legal requirements to create a streamlined and user-friendly client-facing payment experience. The redesign resulted in an 18% surge in online payments in 2023. - Mentorship and Culture: Mentored junior designers and instituted team onboarding processes, fostering a positive and inclusive team culture. - Started and currently lead the web design consistency and guidelines.

Milwaukee, Wi, Us

- Developed Internal Tools: Curated tools for complex transactions including claim audits, fund allocations, and policy conversations, leading to more efficient operations.- Improved Client Engagement: Designed the client app welcoming experience, increasing new client engagement.- User-Centered Solutions: Led interviews with home office users to understand their workflow and worked hand in hand to deliver solutions that met their needs.

Milwaukee, Wi, Us

- Overhauled Contract Delivery: Played a key role in the high-priority revamp of the contract delivery experience, leading to more efficient operations.- Contributed to Tool Development: Worked alongside senior designers to develop a range of internal servicing tools.- Streamlined Onboarding: Developed a new employee onboarding process.

San Francisco, Ca, Us

• Participating in Cohort 6 at Climatebase• Deepening my knowledge in the climate space through coursework, ideation, and community building.• Learning about opportunity spaces and exciting solutions.• Taking the first steps towards making a positive impact in the climate space through design.

New York, Ny, Us

- Collaborative Design: Partnered with various teams to craft responsive designs and persuasive pitch decks in an agile framework, aligning with client needs and expectations. - Informed Strategies: Defined research objectives and delivered comprehensive findings, informing and enhancing design strategies for various projects. - Developed Innovative Solutions: Designed and introduced a responsive client student loan repayment portal for Discover, featuring a new payment - Contributed to Impactful Campaigns: Devised and executed impactful advertising campaigns, introducing innovative web features for Discover, Casper, and Prudential.- Research Advancement: Introduced new research techniques, including a rainbow chart, optimizing synthesis time, and increasing team awareness of research results.

New York, Ny, Us

- Enhanced the Loan Process: Designed a responsive student loan application form and loan comparison chart for Discover, improving user engagement and understanding.- User-Centric Design: Assisted in creating user-centric mockups and wireframes for client presentations, capturing user feedback to refine design prototypes for client presentations. - Data-Informed Design: Supported research teams in user data analysis, providing insights that informed design choices for two major projects, leading to more user-friendly final products.

- Comprehensive Research: Crafted detailed surveys and conducted usability tests to gather critical user insights, informing and driving significant design improvements. - Innovative Design: Led the conceptualization and organization of an ad-blocking plug-in’s design, enhancing user experience by minimizing intrusive advertisements. - Inclusive Studies: Authored and executed rigorous protocols and ethnographic studies tailored for blind internet users, reinforming the lab’s dedication to inclusive design and deepening the understanding of varied accessibility needs.

- Customer Service Excellence: Mastered the art of multitasking between cashiering, cooking food, and beverage preparation all while creating a welcoming and warm customer experience. - Product Quality: Serve customers quality coffee, tea, and espresso beverages.

Boston, Ma, Us

- Research & Development: Assisted in developing surveys and interviews, contributing to the formulation of comprehensive research strategies. - Trend Analysis: Conducted and synthesized research on kitchen trends, formulating insightful pitch decks for Conde Nast that informed design strategies.

New York, Ny, Us

Sell and promote ski and snowboard products. Helped meet sales goals by providing customers with knowledgeable advice.

Utilized teamwork skills to reach company sales goals. Created an excellent customer experience.