• Excellent leadership, interpersonal, communication, management, and organizational skills with a proven track record. • Proven ability to manage multiple US and International offices, providing mentorship to local admins and bringing brand/company cohesion to all. • Skilled at handling daily operations, ensuring smooth functioning of the offices.• Well known for being the go-to person for all employees, regardless of the topic. If it isn’t something I know, I’ll help them find the right person. • Extensive background in Event Planning including monthly themed Happy Hours, holiday parties, and global events such as the Office Olympics and a Global Sales Kickoff, enhancing team morale and company culture. • Adept at Vendor procurement, relationship maintenance, contract negotiation and management, and cost analysis. • Knowledgeable facility liaison, addressing maintenance needs and ensuring a well-stocked office.• Dependable supporter to Human Resources in onboarding processes and training sessions, reflecting a collaborative spirit and a dedication to employee success.

• Strategically partnered with Franchises (Franchisees and Franchisors) to deeply understand their unique requirements. • Developed and executed tailored marketing strategies utilizing the hundred of available products Silvercrest offered. • Analyzed CRM for opportunities with inactive clients.

Facility Management• Global Oversight: Supervised 4 US and 3 International facilities, spanning 100,000+ square feet.• Expansion: Collaborated with Executives, Real Estate Brokers, and Contractors to procure and develop new spaces.• Office Transformation: Turned office spaces into functional, aesthetically pleasing environments using project management expertise, budgeting skills, and hands-on effort.Contract & Vendor Management• Lease Oversight: Managed all facility leases and vendor contracts.• Vendor Relations: Implemented and audited vendors to ensure quality service and budget adherence. • Regularly explored cost-saving measures.Operational Efficiency & Aesthetics• Operational Unity: Standardized aesthetics, culture, processes, and daily operations across all offices.• Rebranding Collaboration: Worked alongside the Marketing team to revamp the interiors of all offices. Provided design input and coordinated with vendors.Team Development & Mentorship• Team Growth: Mentored Administrative staff, grooming them to become local Office Managers.Project Execution• Move Coordination: Orchestrated comprehensive office relocations.• COVID-19 Compliance: Devised and executed a global return-to-office strategy in line with evolving pandemic regulations. Managed space modifications, signage, PPE procurement, and continuous regulation monitoring.• Access System Procurement: Sourced a global access system, liaising closely with IT and Security teams.• Travel Platform Transition: Championed the switch to new travel platforms.Event Management• Event Production: Organized a range of events, from monthly themed Happy Hours and holiday parties to global events such as the Office Olympics and a Global Sales Kickoff.

• Operational Management: Handled all daily operations to ensure smooth functioning of the office.• Office Design: Furnished and decorated the workspace to foster a balance of comfort, fun, and functionality, supporting employee success.• Facility Liaison: Acted as the primary point of communication with building management for maintenance needs, including HVAC, plumbing, and landscaping services.• Resource Management: Ensured timely availability of all essential office supplies and effectively addressed employee requests.• Guest Relations: Extended a warm welcome to all office visitors – from employees and candidates to vendors – aiming to enhance their experience during their stay.• Vendor Relations: Established and nurtured partnerships with vendors, negotiating for quality service and favorable pricing.• Employee Amenities: Managed lunch services and kept the office stocked with a variety of snacks and beverages.• Human Resources Support: Assisted the HR team with onboarding processes and training sessions for new hires.

• Employee Support: Delivered premier service to G/O Digital's employees and visitors, addressing a wide array of needs channeled through the Administrative team.• Executive Assistance: Acted as the Executive Assistant to the VP of Sales, providing comprehensive support spanning travel, expenses, and calendar coordination.• Human Resources Operations: Formulated and executed processes for new hires and terminations, ensuring smooth transitions.• Logistical Support: Managed employee relocations within the office and ensured seamless coordination of all associated logistics.• Resource Management: Oversaw the procurement, stocking, and budgeting of office supplies to guarantee the office's consistent functionality.• Reception & Front Office Management: Offered a warm welcome to all visitors, managed phone lines, mail services, liaised with vendors, and coordinated building maintenance tasks.• Office Aesthetics: Ensured the decor and upkeep of communal spaces, promoting a positive work environment.• Payroll Assistance: Supported the payroll department to ensure timely and accurate processing.• Data Management: Maintained and organized shared drives, focusing on seating plans, new hire databases, and inventory of supplies.

• Collaborative Ideation: Chaired bi-weekly meetings with representatives from all offices, fostering a culture of brainstorming and executing vibrant office culture initiatives.• Diverse Celebrations: Orchestrated monthly recognitions spanning traditional holidays, whimsical "national" days, charity activities, themed dress-ups, potlucks, contests, and engaged executive teams in celebrations.• Multichannel Communication: Leveraged a variety of communication platforms to disseminate event plans, including Facebook groups, company-wide emails, instant messages, restroom newsletters, TV displays, and lobby signage.• Signature Events: Curated and executed distinctive events including a Casino Night themed holiday party, an "America's Got Talent" inspired showcase, a "Minute to Win It" game day and a "Lip Sync Battle" competition.• Employee Recognition: Launched a flair program, enabling peers to commend and appreciate one another's contributions and achievements.• Creative Spaces: Conceptualized and transformed 14 meeting rooms into TV/Movie-themed spaces, catering to both individual focus and collaborative endeavors.

• Strategic Campaign Development: Devised and implemented marketing campaigns tailored for new and existing print clients, leveraging media channels such as inserts, direct mail, SEO, PPC, and other digital platforms.• Campaign Management & Optimization: Oversaw various campaigns, analyzing performance data to suggest product enhancements and modifications, ensuring maximum ROI.• Client Onboarding & Relationship Management: Spearheaded the acquisition and integration of new clients, whether independently sourced or delegated by the Sales Team, ensuring a seamless transition and consistent client satisfaction.• Business Development & Partnership: Forged a lucrative partnership with an external agency responsible for channeling all Gannett business via G/O Digital. Acted as the primary point of contact, negotiating rates, managing orders, and overseeing artwork coordination across diverse properties.

• Customer Issue Resolution: Promptly addressed and resolved all inbound customer concerns, achieving a one-call resolution rate.• Team Collaboration: Worked closely with the GM, Sales Team, Office Staff, and Service Team, acting as the "voice of the customer" to ensure all customer expectations were surpassed.• National Account Management: Oversaw corporate matters related to National Accounts, ensuring timely task completion and optimal client satisfaction.• Process Improvement: Analyzed operational data to pinpoint inefficiencies. Formulated and introduced new systems to boost profitability and productivity.• Team Support: Stepped in to assist key partners when needed, including roles such as Receptionist, Sales Assistant, Office Manager, and Service Managers.• Customer Relations: Proactively initiated goodwill calls to verify and ensure continued customer satisfaction.• Certification & Training: Successfully completed a rigorous certification process, acquiring in-depth knowledge of all company business practices and operations.

Dispatch/Tearsheets• Proof of Advertising: Furnished clients with evidence of their published advertisements.Classified Rentals (Apartment/Property Management Industry)• Data Entry & Management: Oversaw around 200 customers weekly, ensuring accurate ad placements & billing.• Advertising Coordination: Handled the comprehensive input and processing of scheduled advertisements.Retail Metro (Local SMB customers)• Advertising Coordination: Assisted 5-7 Sales Representatives and their respective clientele.• Revenue Tracking: Monitored revenue streams, ensuring the team stayed on target for monthly goals.• Client Acquisition & Growth: Prospected new clients, upsold existing accounts, and spearheaded the promotion of new products and services.• Scheduling & Billing: Ensured timely and accurate scheduling and invoicing of ads, adhering to tight deadlines.• Sales Support: Stepped in to cover Sales desks as required.Key Accounts (National, high-revenue accounts)• Account Management: Supervised a portfolio of over 180 prominent retail accounts, generating an estimated revenue of $7.5M annually, including brands like Tiffany & Co., Bed Bath and Beyond, Michael's, and The City of Phoenix.• Client Relations: Cultivated relationships with agencies and customers, handling all scheduling, artwork, contract fulfillment, and negotiations independently.• Revenue Generation: Spearheaded efforts to identify new revenue opportunities and expand existing ones.Buyers Edge (Total Market Coverage TMC product)• Sales & Coordination: Sold and organized ad space based on client-specific geographic and demographic preferences.• Local Collaboration: Collaborated with local territories to amplify revenue and provided tailored advertising solutions to bolster client businesses.