Lindsay Abbott Email and Phone Number

I work as a librarian to provide an exceptional customer service for all visitors to the library, including but not limited to:- providing assistance with the library catalogue and circulation of materials (both print and online);- accessing community resources and information;- account management and branch operations; - conducting in-depth reference and readers’ advisory services;- providing technical support;- preparing and conducting programs;- evaluation and management of library collections;- participating in outreach opportunities; and- promoting OPL resources, programs and services.

- Provided assistance with the library catalogue and circulation of materials (both print and online), assisted customers with accessing community resources and information, account management, conducted in-depth reference and readers’ advisory services, and provided technical support.- Other responsibilities included the evaluation and management of library collections, participating in outreach opportunities, and promoting OPL resources, programs and services.

- Drove daily circulation activities of all library materials; including the checking in and out of library materials using Symphony Workflows and RFID technology, shelving and processing of all materials (including new acquisitions, holds, ILLOs, lost or weeded materials), and the evaluation of library collections- Provided exceptional customer service to all patrons of the branch, including technical assistance with computers and 3D printers and the promotion of OPL’s various programs and services

Provide expertise and support to of cataloguing and archiving techniques to classify, manage and organize information across the agency and public health units to make information available, accessible and protected to internal and external stakeholders.Create, implement and maintain plans, policies and procedures for standardizing information management and ensure compliance with privacy legislation and directives for the collection, use, access, security, storage, retention and disposition of information across the agency.Lead program areas with the development of new initiatives, interactive tools, software implementation and other projects that require the proper collection, use and disclosure of personal information, including conducting privacy and recordkeeping impacts and risk assessments.Respond and provide advice and legislative interpretation for information and access requests, consent management requests, producing records for discovery, complaints, or inquiries and appeals and privacy issues under PHIPA, FIPPA and other relevant legislation.Maintain the operational architecture for knowledge encoding, retention, retrieval and use of records and maintain a function-based file classification plan for SharePoint in order to organize and manage information. Develop and deliver interactive training sessions, workshops and consultations for all staff regarding records and information management.

I administered, created, and maintained all internal information document management systems, including minute books, transaction record books, and corporate filings for 60+ corporate entities across North America. I responded to research requests for documentation, provided reference services for internal and external stakeholders, and maintained the powers of authority, information needs and access, copyrights and trademarks, privacy and retention policies for all records, including the storage, security, archiving, and destruction of records.I initiated, coordinated and managed the scheduling, agendas, programs, materials and minutes for Board and committee meetings of all of AccorHotel’s entities.I drafted all legal documentation related to the incorporation of provincial, state and federal corporations in North America, resolutions relating to authority, general security agreements, Statutory Declarations, claim affidavits, franchise/owner hotel management agreements, and all other corporate/commercial documents for corporate reorganizations, share or owner purchase transactions or tax reorganization.

I prepared and customized all legal documentation for the company and ensured its proper execution, including franchise records, business records, and corporate minute books. Acted as corporate records manager and maintained all records within our internal information document management systems. I also collaborated on the creation of new retention policies, destruction schedules and operational procedures for all personal information and corporate records, standardizing taxonomies, organizational systems for electronic and physical storage, security, archiving and destruction of business records.I worked closely with our Operations department for issues between head office, corporate, and our franchisees, which included assisting with online training and onboarding of new franchisees, as well as conducting written and oral communications regarding requests for information, operational procedures and compliance with applicable legislation. I administered, developed, and delivered Pet Valu Canada Inc.'s, Pet Valu, Inc.’s and Pet Supermarket’s commercial insurance policies, including property, general liability, crime, cyber, and D&O, as well as coordinated training, risk management, renewals, and overseeing the claims process with our brokers and adjusters ensuring claims were managed and resolved efficiently. I also assisted with training and registration for worker’s compensation insurance in Canada and ensuring all of our stores operated in accordance with all health and safety legislation and were AODA compliant.

I was responsible for augmenting and maintaining the current sales database using Salesforce by researching new contacts in applicable vertical markets and implementing new marketing campaigns, as well as initiating sales with new potential clients within the database, with proven ROI and sales leads success.I worked closely with our sales and content team copywriting and redesigning updates for the company website; launched in September 2013, the new website ensures current and potential customers can access the most relevant information. I also worked with the IT department to ensure that all information was accurately depicted on the website, and that customers would be able to access the most relevant information easily and efficiently.I assisted with writing press releases on customer successes for the company to promote and standardize the ADFLOW Networks brand across all communication mediums.

I introduced and implemented a continuing social marketing strategy and analysis of progress for the wealth management team using Google Analytics and Hootsuite, as well as created Raymond James profiles for Facebook, Twitter, and LinkedIn. These profiles now update clients regularly with relevant and accurate industry news, and help to promote client conversation and interaction.Office administration was another key part of my role in order to assist our financial advisors. I helped to set up client meetings, update client information, put together client portfolios, and prepare financial and industry research presentations. This experience allowed me to gain a strong understanding of risk analytics, breakdown of financial portfolios, and the importance of each within the personal financial industry.Throughout the year, North Shore Wealth Management conducts company events for their clients, including Raymond James’ sponsorship and booth for the Burlington Sound of Music Festival. During my time at the company, I was responsible for the organization and execution of this event, and managing our corporate sponsor tent onsite.

I was a technical writer and editor for our product solutions. I also assisted with copyediting and proofreading per corporate guidelines and standards across multiple departments in the organization in order to ensure that appropriate language and messaging was reflected accurately and effectively in all digital marketing assets.Working closely with top customers of OpenText and product marketers, I developed Customer Success Stories from end-to-end to promote the OpenText brand and the organization's multitude of products. Research within OpenText's industry has continuously found that these Customer Success Stories are the top collateral asset for promoting OpenText Corporation.I was also selected to be a Content Aggregator within the Corporate Marketing department for OpenText's internal newsletter. Within this aspect of the role, I was responsible for collecting, revising, and developing my own writing submissions for OpenText employees located around the world, to keep employees informed on what is happening across departments and across continents.

Responding directly to customer inquiries and issues regarding my product applications, including Facebook and Twitter, I worked to efficiently and professionally solve problems with a multitude of applications on a multitude of handheld devices. In order to assist customers'​ concerns, I also reproduced issues on test devices and software that matched a customer's, and forwarded my analysis and results to appropriate Development Teams for further research.I also partnered with many Project Managers regarding creative ideas for upcoming pre-release software, devices and social media applications for users in BlackBerry Beta Zone; this experience strengthening my creative and technical abilities and interest in social media platforms and applications for smartphone devices.

I assisted managers with many marketing tasks, such as creating advertising and promotional material, planning and coordinating corporate events and group sales, and responding to customer and vendor inquiries about marketing and events at the African Lion Safari.I was also responsible for coordinating corporate events at the park to ensure that the day spent at the park for these corporate events ran smoothly. As I was the group organizer, I ran the animal encounters for the group; from this, I was able to learn a lot about the animals we keep and their history, and strengthen my ability to speak well in public during these events, as I had to take charge of the large group setting.As the Public Relations assistant, I would be sent into the park to solve any and all public relations issues that would arise day-to-day on-site. As each day and customer was different, I was able to solidify my patience and customer service skills, and also expand my ability to work under pressure and problem solve quickly and efficiently.