Reporting to: Managing DirectorSPGL (formerly the business of Skanska Pharmaceutical Group Ltd) is a professional services group, servicing a range of market sectors including Pharmaceuticals and Biotechnology, Regulated Consumer Products, Healthcare, Chemicals, Buildings and Mission Critical Facilities. The group is headquartered in London with an office in Brussels, Belgium with mulitple projects world-wide including UK, Belgium, Holland, Germany, Poland and the USA.Maintain customer satisfaction by providing excellent back office support to our clients, field based personnel and MDManage HR & Group Administration for the company including:- HR including set up and departure of Employees, Payroll, Health Plan, Pension, Insurances- Record and log holiday - Maintain appraisal process- Recruitment including: - Database management; identifying and contact with potential resources; interview set up etc- Supporting the Field Managers with customer inquiries, submit candidates, liaise with clients- Manage proposals and contracts – log, prepare and send- SPGL IT network management- Maintain client database- Support MD- Manage Training (SPGL training – certificates, internal external courses)- Manage Quality Procedures – Quality Manual and SOP’s- Support Financial Director with monthly invoices, i.e. collate hours, check invoices- Check expenses- Co-ordinate / organize meetings / events i.e. Industry events and SPGL Meetings.- Manage Library, Resource Chart, Project Tracking, Contact List - Manage weekly time sheets and enter in to the system- General office duties – answering phones, post, couriers, stationery etc- Manage marketing materials.

Reporting to: Financial DirectorLaurence King Publishing holds a pre-eminent position globally as a publisher in the creative arts which has been built up since it was established in 1991. Its books are acclaimed for their quality, vision and erudition. Authoritatively written and beautifully designed, they cover advertising, architecture, art, the decorative arts, fashion, film & animation, graphic design, interior design, photography and product design. In all Laurence King books the emphasis is on quality of information, design and production. Some of the books are works of reference on the arts for the general market, some provide technical information for professionals in this field, and some are textbooks for students. Many Laurence King books, for a range of audiences, show the latest developments in the creative arts.A Personal Assistant / Secretary for two years, responsibilities included:- Supporting the marketing department- Approving invoices for payment and monitoring budgets- Maintaining the database- Issuing and dispatching invoices- Maintaining book stock, taking payment for orders and coordinating their dispatch.- Assisting with Health and Safety Management- Maintaining office supplies- Sending and distributing the post- Ad hoc duties i.e. scanning, photocopying, typing documents / reports

Employed as Team Secretary on a temporary contract working in several departments including Procurement Services, Learning Services, Childrens Placement and Older Peoples Mental Health. Duties included:- Customer enquiries- Database management- Taking and typing up minutes from meetings- Organising Meetings- Copy and Audio Typing

Reporting to: Director of Advertising SalesNorthstar is a Publishing company specialising in travel (newspapers, magazines, directories), employing 500 people worldwide. The Head Office is in the USA and I was based in the London satellite sales office.A Personal Assistant reporting to the Director of Advertising Sales for Europe (working on three publications), responsibilities included:- Admin & personal support to the Director of Advertising Sales and her team - Office Manager duties including ordering stationery & couriers, office maintenance, IT support- Preparing presentations using Microsoft Offices applications (Word, Excel, PPT, Outlook)- Liaising with our European clients / USA office to ensure that deadlines were met- Organizing travel and accommodation for international sales trips- Arranging a schedule of meetings for each trip involving liaising with clients at all levels- Liaising with creative / advertising agencies regarding the supply of advertising material- Collating sales figures for the 3 publications using Excel- Maintaining holiday and sickness records- Fire Marshall and First Aid Officer

Reporting to: Court ManagerAn Administrative officer, working in various different departments of the Court Service at two different County Courts. Responsibilities included:- Responding to customer enquiries on the telephone and face to face. - Customers included the general public, solicitors, barristers and judges- Drafting technical legal documents e.g. court summons and orders- Judges clerk (assisting the judge in court, swearing in witnesses)- Managing judicial diaries- Cashier duties involving taking payment of fees and fines and balancing the accounts- Replying to correspondence- Maintaining and reporting statistical information- Input and retrieval of information from a computer database