Lindsay Rollins Email & Phone Number

Melbourne, Victoria, Australia

Heidelberg, Victoria, Australia

Hawthorn East, Victoria, Australia

• Helpdesk services including supporting the in-house developed software• Perform onsite Installations• Hardware configuration and maintenance• Troubleshoot database issues and resolve using SQL queries• Reset passwords and adjust user profiles for the application• Resolve any issues with integrating with other applications including Microsoft Word, Excel and Outlook• Resolve printer and other peripheral issues• Resolve basic network issues• Resolve General Ledger, invoicing, receipting and ordering issues

Melbourne, Vic

Multiple Roles including:Systems Application Engineer/Technical Support Consultant Application Support Consultant • Provide technical support for internal staff, clients and third party software vendors via telephone and remote connection utilities• Resolve cases that have been escalated by the Application Support team members• Troubleshoot database issues and resolve using SQL queries and other database repair tools• Escalate enhancements identified within the product to the Software Development team• Provide client IT Technicians PC/Server hardware and network setup/maintenance specification and advice• Convert data from other Practice Management software solutions into Zedmed• Install the Zedmed software and set up the server and configure the Windows environment• Provide training to Zedmed Support staff and third party technicians covering the setup of Zedmed and other applications that may interact with the Zedmed application• Present and explain technical solutions to non-technical people and developers• Assist with pre-release upgrade testing, update beta testing sites and assist with producing documentation and sign-off• Proactively and reactively fix and document any errors found as quickly as possible• Document phone calls, correspondence and client interaction using company CRM program• Assist with the update and development of the CRM program• Create and update of installation manuals, ‘how to’ inserts, help screens• Create, update and maintain of a knowledge base database for the company• Identifying and developing customer service levels and improvements• Documentation and implementation of customer support policies & procedures

Essendon Fields

Assignment at PostConnect, Australia PostSales Consultant and Customer Service Officer* Process customer orders* Provide customer service* Handle customer requests, liaising with IT Developers to complete work requests

Tullamarine, Vic

Multiple Roles including:Shared Services Centre TrainerActing Team Leader/Centre 2nd In-Charge,Shared Services AnalystShared Services Operator * Conduct training/coaching of new/existing staff members locally, interstate* Conduct and developed training procedures for US based call centre to take after-hour calls * Develop and update training/induction package for new staff members* Assist with the implementation of new procedures within the team* Call monitoring and coaching* Handling of escalations & assist staff with after-hours inquiries * Managing staff rosters, approving timesheets and annual leave* Monitor and report on staff log-in and break times* Create, validate and maintain data collection sheets and reports for both internal and external customers on ad-hoc and regular basis* Provide inbound and outbound customer service for Customers, Customer Service Engineers and Supplier Contacts* Co-ordinate, dispatch and manage field service calls* Provide first level IT Support for Shared Services staff

Eaglemont, Vic

Multiple Roles Including:Customer Service Centre Training and Quality Assurance Co-ordinator,Customer Service Operator – First Month and Admin Support (Level 2),Customer Service Operator – Internet Service Provider Services Level 1,Customer Service Operator – Card Services Level 1,Customer Service Operator – Merchant Services Level 1• Training new staff members and up-skilling existing staff• Maintaining and identifying current staff member’s training needs• Co-ordinating Product Specialists to run training sessions• Call quality monitoring & coaching• Co-ordinate/conduct ‘mystery shopper’ calls• Create, update and maintain training documents & standard operating procedures• Update and maintain the knowledge base• Member of the Quality Representatives’ & Customer Satisfaction Monitor Committees• Out-bound calls to Merchants new to the Bill Express System• Handle complex escalations from the Level 1 team• Ordering ADSL for sites & monitoring connections• Generating performance and statistical reports• Provide customer service and technical support for various Internet Service, Financial Products and Retail Products

Melbourne, Vic

Technical Support operator for Bigpond customers

Richmond, Vic

Multiple roles including:Dairy Department 2nd in ChargeNight-fill 2nd in ChargeGeneral Merchandise Department In-ChargeStore Development Service Assistant• Managing a small team of people• Ordering & Merchandising stock• Liaise with company representatives and merchandisers• Set up of a brand a new store & refurbishment of existing store• Customer Service• Use of point of sale systems

Melbourne, Australia

• Build and maintain short and long range radio communications for voice and data using secure and non-secure equipment in field environment• 3 months of IT helpdesk support

Diploma Of System Technology

The course primarily focused on installation and maintenance of computer hardware systems, working with a range of software applications.

Tce

Tce