Lindsay Rood Email & Phone Number

New York, Us

Leading teams across Data Engineering, Data Science & Analytics, Business Intelligence, and Data Platform

New York, Us

Led Product Data Science and Analytics teams and Business Intelligence team

New York, Us

Built and scaled new Business Intelligence function

New York, Ny, Us

• Managing a global team of experienced data analysts in support of the Sales Operations organization including: sales & account management, business operations, finance, and senior management• Project managing multiple cross-functional & global data analytics development projects involving establishing a project plan and schedule, creating technical specification documents, developing data models leveraging SQL to join disparate data sources, and maintaining and prioritizing a change log• Leading analytics efforts & responsible for providing insights for the Publisher-side of the business, involving development of complex SQL queries leveraging performance, Salesforce, Xactly commission, and billing data• Presenting and preparing slides with insights from analysis explaining key drivers impacting performance of our main KPIs to the senior executive team

Jersey City, Nj, Us

• Data and analytics lead working extensively with sales, financial, survey, product usage, marketing, and other customer related datasets on a variety of cross-functional projects across the enterprise• Established new sales metrics and visualizations aligning internal and third-party data across multiple sources to provide sales managers with better insights into areas for new and cross-sell opportunities • Developed and implemented a new marketing analytics process allowing management to better assess the impact of various marketing campaigns and initiatives on sales• Automated data cleansing and consolidation of data across multiple sources for several high-visibility reports, improving the quality of the reporting through reduction of manual error-prone steps and reducing the time to deliver the reports by over 60% • Established a quarterly process for generating custom sales territory reports based on over $200M in revenue across 1,000 customer accounts, for over 40 sales team members, used to calculate commission payments• Created a data model linking customer Net Promoter Score (NPS) survey results to revenue; presented analysis and insights to management

Jersey City, Nj, Us

Norwalk, Connecticut, Us

• Business project leader for a successfully implemented multi-phased business intelligence initiative involving key quality and customer experience related datasets• Assisted with identification of data sources, writing business requirements documentation, and testing requirements• Utilized business intelligence platform and tools to analyze and synthesize operational, industry, and Voice of the Customer (VOC) survey data and presented analysis and key insights to management • Worked across organizations with various functions to gather requirements and created dashboards & reports enabling self-service drill down access allowing users to quickly identify product & service quality issues and determine important drivers of satisfaction from customer survey results• Developed training related to business intelligence tools to support data analysis• Responsible for identifying and improving key quality and customer experience metrics for the organization and setting targets to better align with customer expectations

Rochester, New York, Us

Rosemarie Brunner Scholarship recipient

Norwalk, Connecticut, Us

• Completed a variety of business process analysis projects that included identification of process gaps and providing recommendations for improvement • Identified metrics for measuring quality and customer experience and used those metrics to create several key dashboards that were integrated into the organization’s work process

Fairport, New York, Us

Worked directly with the Vice President of Business Development • Conducted market research and evaluated potential companies for acquisition

Rochester, New York, Us

Provided paralegal support for the firm’s Personal Injury cases; worked directly with a team of three attorneys.• Developed a system for improving efficiency on cases including highlighting important features of completed or nearly completed cases and applying those features to ongoing cases.• Drafted client complaints, discovery responses, and settlement demands. Reviewed and organized medical records and researched potential expert witnesses to testify in cases.• Prepared cases for trial, mediation, arbitration, and settlement.• Conducted statistical analysis of medical billing statements.• Engaged in extensive telephone and written contact with clients, insurance adjusters, and opposing counsels.

Managed a team of three paralegals providing support for firm’s hospital class-action employment law cases. • Directed team in completion of assignments in compliance with firm’s timelines, policies, and procedures.• Reviewed and organized discovery documents and conducted legal research.• Interviewed applicants for staff positions and reviewed and drafted policies and procedures for the firm’s employee manual.

Bronx, New York, Us

Assisted attorneys investigating cases of alleged discrimination.• Reviewed and analyzed case investigation records; provided written recommendations for rulings and justifications for those rulings.• Attended investigatory conferences and prepared written summaries of those conferences.• Engaged in extensive intake work involving providing information and making appropriate referrals.

Albany, Ny, Us

Summer 2008, 2009.Researched companies to determine their compliance with New York’s Abandoned Property Law.• Applied sampling and calculation methodologies to determine the scope and status of unclaimed funds.• Completed a final project involving extensive claims calculations and presented findings to management.

Master Of Business Administration (Mba), Business Systems Consulting; Computers & Information Systems; Competitive & Organizational Strategy

Bachelor Of Arts, History; Philosophy/Legal Studies

Data Science Course (Python)

Data Science With Python: Data Analysis And Visualization (5-Week Course)

Introduction To Python Bootcamp; Sql Bootcamp

Study Abroad Program