Lindsay Roper Email & Phone Number

Perth, Western Australia, Australia

Data Management & Integration

Perth, Australia

• Provided technical support for the administration of FPC’s business applications.• Designs and develops solutions to improve the capture and availability of corporate information using various development and scripting tools.• Designed and developed business intelligence (BI) solutions to meet operational requirements.• Lead the planning and implementation of system upgrades including testing, training and changemanagement.• In consultation with users and module owners, plan, test and implement business applications changes, including e.g. query development, form and business rules modifications, notifications maintenance, security and workflow administration.• Managed and maintained system interfaces to ensure availability, integrity and consistency is retained at all times.• Assisted with the implementation of FPC’s mobility strategy including electronic data capture and technology in the field initiatives.• Assisted in the development and maintenance of system training documentation.• Provided support to business owners to conduct regular training sessions and provide support to all users.• Undertook research of the latest ICT capabilities to develop recommendations to improve availability of corporate data to support current and new business initiatives.• Performed analysis and developed key components of digital transformation project, including Azure integration linking existing on-premises ERP application using web services with third-party vendor cloud and mobile application.

Perth, Western Australia

• Providing support to users of ECM, Minutes & Agenda System and Property & Rating System.• Maintaining servers running applications; identifying, troubleshooting and resolving issues.• Retrieving data from Microsoft SQL Server and building reports based on business requirements.• Liaising with application and hardware vendors.• Providing support to users, writing and customising Crystal Reports for Class recreation management application.• Developing and implementing deployment processes for operating system and application installations and upgrades.• Testing new application releases and hotfixes.• Designing and implementing user-based access control for web filtering.• Implementing network and server monitoring tools.• Writing documentation and training manuals for applications and IT procedures.

Primary support contact for around 300 staff and computers across 15 sites, including the Council Civic Centre, Libraries, Aquatic/Leisure Centre, Works Depot, Rangers and Security, and numerous Community Services and Senior Citizen Centres. Manage VMware vSphere 5.5 environment running 100+ servers including Windows 2008 Server Domain Controllers, Exchange 2003/2010 and SQL Server 2012, various application servers.Working with HP desktop and laptops, HP and FujiXerox printers and multifunction units. Software including Windows XP, Office 2003, McAfee Enterprise Protection, McAfee Web Gateway, Bluecoat Secure Proxy Gateway, Veeam Backup and Replication, Symantec Backup Exec 2012, Symantec Ghost, Technology One ECM, Finance One, Property & Rating and Minutes & Agenda System.Procurement of desktops, servers, networking equipment, printers and other peripherals for large-scale rollouts and ongoing upgrades.Updating and publishing content on council's website and intranet.

Provided support for 500+ staff located in Perth office, various remote sites around Western Australia as well as after hours, on-call support for international staff.Worked with Windows XP, Windows Server 2003, Active Directory, Exchange 2003, Cisco Webex web conferencing, various engineering and CAD applications. Also involved in the rollout and ongoing administration of a Nortel VoIP telephone system.

Duties involved Domain administration (auDA & ICANN policies), DNS administration (BIND, Custdata), Web server maintenance (IIS, Apache, FrontPage), Domain email troubleshooting (Exchange, Postfix, sendmail), Windows 2000/2003 Server administration (AD, Group Policy, SOE).

Providing level 1 technical support for ADSL, Dialup, Fibre and email services to a customer base of 150,000+. Handled customer queries over the phone, via email and in person.Also worked in senior support role handling corporate customers, liaising with vendors reporting faults, handling difficult customers, supervising shifts.