Lindsay Roper Email & Phone Number

Perth, Western Australia, Australia

Data Management & Integration

Perth, Australia

• Provided technical support for the administration of FPC’s business applications.
• Designs and develops solutions to improve the capture and availability of corporate information using various development and scripting tools.
• Designed and developed business intelligence (BI) solutions to meet operational requirements.
• Lead the planning and implementation of system upgrades including testing, training and changemanagement.
• In consultation with users and module owners, plan, test and implement business applications changes, including e.g. query development, form and business rules modifications, notifications maintenance, security and.
• Managed and maintained system interfaces to ensure availability, integrity and consistency is retained at all times.

Perth, Western Australia

• Providing support to users of ECM, Minutes & Agenda System and Property & Rating System.
• Maintaining servers running applications; identifying, troubleshooting and resolving issues.
• Retrieving data from Microsoft SQL Server and building reports based on business requirements.
• Liaising with application and hardware vendors.
• Providing support to users, writing and customising Crystal Reports for Class recreation management application.
• Developing and implementing deployment processes for operating system and application installations and upgrades.

Primary support contact for around 300 staff and computers across 15 sites, including the Council Civic Centre, Libraries, Aquatic/Leisure Centre, Works Depot, Rangers and Security, and numerous Community Services and Senior Citizen Centres. Manage VMware vSphere 5.5 environment running 100+ servers including Windows 2008 Server Domain Controllers.

Provided support for 500+ staff located in Perth office, various remote sites around Western Australia as well as after hours, on-call support for international staff.Worked with Windows XP, Windows Server 2003, Active Directory, Exchange 2003, Cisco Webex web conferencing, various engineering and CAD applications. Also involved in the rollout and ongoing.

Duties involved Domain administration (auDA & ICANN policies), DNS administration (BIND, Custdata), Web server maintenance (IIS, Apache, FrontPage), Domain email troubleshooting (Exchange, Postfix, sendmail), Windows 2000/2003 Server administration (AD, Group Policy, SOE).

Providing level 1 technical support for ADSL, Dialup, Fibre and email services to a customer base of 150,000+. Handled customer queries over the phone, via email and in person.Also worked in senior support role handling corporate customers, liaising with vendors reporting faults, handling difficult customers, supervising shifts.