Lindsay Terrell Email & Phone Number

Leading end-to-end Salesforce implementation projects, including planning, design, development, testing, deployment, and support phases.Collaborating with stakeholders to gather requirements and translate business needs into Salesforce solutions.Creating and managing project plans, timelines, and budgets for Salesforce projects.Coordinating with cross-functional teams, including developers, administrators, and business analysts, to ensure successful project delivery.Providing expertise in Salesforce configuration, customization, and integration to meet project objectives.Conducting Salesforce platform assessments and recommending solutions to optimize performance and usability.Managing Salesforce user adoption initiatives, including training, documentation, and change management activities.Ensuring compliance with Salesforce best practices, security standards, and data governance policies.Monitoring project progress, identifying risks, and implementing mitigation strategies to keep projects on track.Communicating project status updates, milestones, and risks to stakeholders regularly.Facilitating meetings, workshops, and stakeholder discussions to drive consensus and decision-making.Supporting post-implementation activities, such as user acceptance testing and system optimization.Providing ongoing support and maintenance for Salesforce solutions, including troubleshooting and issue resolution.Staying informed about Salesforce product updates, releases, and new features to leverage in project implementations.Documenting project deliverables, processes, and lessons learned for knowledge sharing and future reference.

Schedule and monitor the Dean & Vice Provost’s telephone and calendar,including scheduling and confirming appointments.Provide administrative support for the academic program administrators, directors (Exhibitions, Internships, and Music), and to faculty leaders for special events and projects.Track and monitor the operating budget. Authorize payments and process financial transactions, including, but not limited to, invoices, p-card charges and reconciliation, travel reports and vouchers, and requisitions.Assist in planning School, Department, and Arts Alive! events, meetings, and activities.Develop processes and procedures that will ensure a consistently organized, efficient, and professional office environment.Work collaboratively with the Administrative Assistant team across Academic Affairs on campus-wide projects and events.Receive and process scheduling requests for use of spaces in the School and maintain a calendar of room reservations.Maintain office supplies; order and distribute textbooks, supplies, and other materials as needed.Maintain and update Vice Provost’s Office files and records—including confidential employee and student information — ensuring accuracy, accessibility, and security.Assess needs and prepare for incoming faculty and staff, including assignment of office space, telephone service, supplies, and furnishings.Schedule, prepare materials, make all arrangements and provide support for meetings, as requested. Attend, record, and distribute the minutes for meetings convened by the Vice Provost.Conceptualize, design and edit school event posters, signage, invitations and various other design concepts.

NMLS #2129736New Day NMLS #1043Assisted and facilitated veterans with residential lending, specializing in VA, FHA and Conventional bycollecting, examining and evaluating financial and personal data.Possessed and maintained an active Nationwide Multistate Licensing System (NMLS) license/specialidentification number with 15 states.Established valuable member trust relationships by cultivating open communications with clients,realtors, processors and underwriters to ensure successful transactions; thus, resulting in $ 7,348,079+potential revenue and repeat business.Managed and organized residential loan pipeline consisting of 40+ applications using specifiedsoftware (i.e., Lending Space).Knowledgeable in company products, policies, procedures, and underwriting requirements, ensuring alldocuments are in compliance with federal and state laws/statutes.

Columbia, Md

Drafted and revised extensive legally-binding leasing packages for new residents with a great attention to-detail, ensuring all documents are in compliance with company policies, standards, and statelaws/statutes.Discussed needs and wants with prospective residents, developed tours and prepared customized informational pamphlets to provide a personalized touch for every guest.Prepared resident letters, notifications, and official company correspondence pertaining to any leasingviolations, pending/upcoming evictions (when applicable), and/or any reported activity which mayhinder residential status.Maintained classified personally identifiable information (PII) on existing and potential residents, toinclude: financial information, employment records, criminal background screenings, and other personaldocumentation throughout the entirety of residency.Routinely communicated with prospects and residents to respond to inquiries and/or provide beneficialinformation.

Hamyang-Gun, Gyeongsangnam-Do, Korea

Designed and delivered robust English teaching lesson plans across several schools, with a strongemphasis on reading comprehension, dialogue, scripting, and overall understanding of the Englishlanguage.Revised 200+ student writing assignments based on grammar, diction, and overall syntax. Providedmentoring and tutoring services, which highlighted key writing techniques to increase student writingcapabilities.Collaborated with teaching professionals to strategize new ways of delivering training whilst sustainingstudents’ attention and engagement.Cultivated a safe, friendly, and welcoming teaching/learning environment for students to feel secure inasking questions, identifying weaknesses, and requesting additional help.Organized multiple morale-boosting events for students and teachers to establish relationships outsideof the classroom.

Columbia, Maryland

Executed camp programs and activities, ensuring that the diverse and engaging schedule catered to the needs and interests of all campers. Managed a staff of camp counselors, ensuring that all staff members were well-prepared to provide a safe and enjoyable experience for campers. Maintained open and effective communication with campers, their parents or guardians and other stakeholders, providing information, address concerns and a positive camp community.Established and enforced safety protocols, oversaw health and medical services, and supervised any emergencies or incidents that may have occurred during the camp session.

Baltimore, Maryland Area

Provided one-on-one or small group tutoring for Hereford High School students in specific subjects such as English and AVID-related assignments.Helped students to understand complex concepts, review class materials and assist with homework assignments and test preparation.Regularly evaluated students' progress and adjusted tutoring approach as needed. Tracked their academic performance and communicated with their AVID teacher about their development, strengths and areas for improvement. Taught students effective study techniques, time management skills, organizational strategies, and college readiness. Helped them develop good study habits and provided guidance on managing their workload and assignments as it relates to their current work and future college work.Inspired and motivated students to build their self-confidence and a positive attitude toward learning. Encouraged them to set goals, persevere through challenges, and take ownership of their education.

Bachelor Of Science - Bs, English With A Concentration In Creative Writing

Associate Of Arts - Aa, General Studies