I manage & document project timelines; resolve schedule conflicts & critical path dependencies. Communicate between contractors, sub-contractors & homeowners. Develop work-orders and translate customer requests to contractor instructions.

Supported customers (B2C and B2B), volume orders & bespoke commissions. Managed a team of purchasers; forecast product trends & future product orders over a rolling 18-24 month period. Oversaw external contracts & vendor delivery timelines including supply chain issues. Tracked product issues and oversaw resolution with customers.

Taught basic computer programming skills using ALICE. Also taught classes in computer hardware & building a PC system from scratch.

Worked with principal engineer & team to develop and maintain project timelines. Mitigated multiple critical path dependencies; coordinated between hardware & software delivery schedules using the Agile method. Analyzed external dependencies and assessed technical risks. Communicated between direct management and VP stakeholders. Oversaw technical writers and all documentation.

Owned products throughout life-cycle, including Technical Product Specifications, Product Change Notifications, BIOS updates, PRTs, and End-of-Life. Troubleshot lines-down issues and developed resolutions with factory engineers.Served as the Americas’ Channel expert for the desktop team. Documented channel customer facilities, usage methods, and launch processes for roadmap and current change-plan impacts.Provided remote and on-site support for OEMs, including those with major government contracts that required strict change processes and specialized end-of-life rules. Liaised with distribution facilities, factory & engineers to meet these special needs.