Lindsay Wightman, Cwp Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

· Learn various aspects of the trade show industry including freight management, show preparation, onsite service desk management and customer service skills·Assist in monitoring event service communication channels including email, main phone line, fax systems, and online ordering· On-site coordination of 5 large trade shows with over 100 exhibitors per show.·Address and resolve customer questions about event services and event related details·Maintain exhibitor lists, process orders, prepare correspondence, fulfill customer needs to ensure customer satisfaction.·Execute order management procedures relative to Online Ordering and standard ordering methods

Lake Buena Vista, Florida, United States

· Safely led guest client groups throughout guest and non-guest areas · Partnered with other lines of business: catering, entertainment, culinary, park operations, resort partners, etc. consistently to ensure successful events· Maintained private event spaces for clients · Assisted directing guest bus transportation to venue· Exhibited Guest recovery skills and provided consistent exceptional Guest Service.

Lake Buena Vista, Florida, United States

· Hired on following internship (Disney College Program Spring Advantage 2020, Magic Kingdom Merchandise)· Cast Member assigned to Disney’s Hollywood Studios Park: Hollywood Blvd & Park Arrival· Promoted to be a Disney Merchandise Trainer (May 2022)· Utilize excellent time management skills to personalize service and exceed standards· Craft recommendations for Disney guests based on interest and emotional connections· Deliver Magical Moments for multi-generational guests around the world· Assist guests with finding desired merchandise from Merchandise Product Locator · Fulfilled guests’ requests and assisted guests in fast-paced environment· Ensure store appearance is up to visual merchandise standards· Appetize Point of Sale Register System and Mobility Rentals Trained

Orlando, Florida Area

· Cast Member assigned to Magic Kingdom Park, Liberty Square, at Memento Mori and Ye Olde Christmas Shoppe (specialty gift shops)· Assisting Disney guests with their purchases at the register; providing themed interactions and Magical Moments with guests; restocking merchandise; assisting in ordering personalized merchandise; shipping merchandise to multiple locations• Received “Successful Completion” due to Covid-19 early cancellation of the Disney College Program.• Personalization Trained

Orlando, Florida Area

· Greeting guests at the Hogwarts Express train stations, explaining the attraction and what would be needed to enter, and providing directions and recommendations to other areas of the park · Themed interactions with guests as a costumed Hogwarts Express Porter· Provide directions in Spanish to Spanish-speaking guests· Using radio codes to help report lost children and lost items, and to alert Health Services if there are any medical issues with guests· Performing crowd control to organize lines for efficient entry into the attraction· Proficient in using Galaxy Ticketing Software· Resolve problems occurring with guests’ ticketing issues for the attraction · Hazard Communication trained· BBP (Blood-borne Pathogen) trained for cleaning protein spills

Bachelor Of Science - Bs, Hospitality Management, 3.8

Activities and Societies: •Rosen College Leadership Council Dean’s Student Ambassador (Spring 2021-Present) • Rosen College Peer Outreach.

Visual Arts And Emerging Media Management (B.A.), Arts, Entertainment, And Media Management, 3.779

Activities and Societies: • Phi Kappa Phi Honor Society • Golden Key International Honour Society • Phi Eta Sigma Honor Society • National.

Certificate, Organizational Leadership, 4.0

• UCF LEAD Scholars Academy: 2 year academic leadership development program • Member of UCF Leadership Week Planning Committee: assisted.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 4.0

Activities and Societies: • National Honor Society • International Thespian Honor Society • Spanish Honor Society • History Honor Society.