As part of ClassDojo's School Leader GTM team, guided school leaders through their first schoolwide implementation of ClassDojo, providing ongoing technical support to ensure successful adoption; initiating communication with cross-functional teams such as Product, Engineering and Customer Experience, sharing user feedback, behaviors, and issues; translating insights into actionable recommendations to inform product decisions and influence the product roadmap; conducting user research to to… Show more As part of ClassDojo's School Leader GTM team, guided school leaders through their first schoolwide implementation of ClassDojo, providing ongoing technical support to ensure successful adoption; initiating communication with cross-functional teams such as Product, Engineering and Customer Experience, sharing user feedback, behaviors, and issues; translating insights into actionable recommendations to inform product decisions and influence the product roadmap; conducting user research to to better understand the full customer journey for very successful growth stories. Show less

Developed an integrated bilingual curriculum through close collaboration with French language teachers, enhancing cross-cultural learning experiences for students. As 3rd-grade Learning Specialist, oversaw case management for students with learning disabilities, designed and implemented individualized learning plans, and collaborated with parents, faculty, and external specialists to advocate for student success.

Managed and led curriculum development projects for English and History across grades 6-8, overseeing curriculum design and coordinating teaching strategies among grade-level teams. Directed and facilitated weekly collaboration meetings, professional learning opportunities, and grade-level initiatives with cross-functional teams, including administrators, teachers and support staff.Designed and project-managed two key initiatives: • Positive Student Behavioral Tracking System:… Show more Managed and led curriculum development projects for English and History across grades 6-8, overseeing curriculum design and coordinating teaching strategies among grade-level teams. Directed and facilitated weekly collaboration meetings, professional learning opportunities, and grade-level initiatives with cross-functional teams, including administrators, teachers and support staff.Designed and project-managed two key initiatives: • Positive Student Behavioral Tracking System: Developed and implemented a school-wide system that enabled teachers to monitor behavioral data, reducing classroom disruptions and conflicts significantly year-to-year.• Emotional Competency Educational Program: Created and oversaw a program enhancing the emotional competency of over 800 middle school students, resulting in a significant decrease in behavioral referrals. Show less

Managed and led projects to strengthen the relationships of 15-20 University and K-12 clients using Blackboard’s app-building platform to connect their campus communities. Executed project plans for technical implementations and hands-on training, aligning with individual client goals and challenges, ensuring successful adoption.• Coordinated cross-functional teams, including IT support escalation and Engineering, to triage issues, address client concerns and drive product improvements.… Show more Managed and led projects to strengthen the relationships of 15-20 University and K-12 clients using Blackboard’s app-building platform to connect their campus communities. Executed project plans for technical implementations and hands-on training, aligning with individual client goals and challenges, ensuring successful adoption.• Coordinated cross-functional teams, including IT support escalation and Engineering, to triage issues, address client concerns and drive product improvements. Directed the collection and presentation of product and client support data at weekly team meetings, facilitating strategic planning.• Spearheaded the expansion of the client Knowledge Base by identifying common client questions and pain points, creating new articles that greatly reduced support tickets. Show less

One of the early members of the founding End User Support team for mobile product client institutions and end users. Closely collaborated with Tier III support and mobile Engineering teams to provide a positive customer experience.

Compiled a comprehensive literature review for TSRC’s Near-term Climate Strategies Project submitted to the California Department of Transportation. The review provided a basis for keeping greenhouse gas reduction policies on track with 2020 and 2035 state targets.

Designed an environmental justice project highlighting the lack of equitable educational opportunities in San Francisco’s Bayview/Hunter’s Point community as it pertains to public transportation accessibility.

Developed research, writing and statistical skills through the completion of a public-facing “Fact Sheet” on farm worker rights in the US as well as Food First newsletter articles, all furthering the organization’s goal of solving injustices that cause domestic and international hunger issues.