• Managed and delivered Marketing Advisory Services for client. • Worked directly with Global HR Manager in employer branding projects utilizing social media tactics. • Supported Global Team of 150 for brand and marketing requests. • Lead initiative to increase media & market intel usage by 45% in 2020. • Partnered with Marketing and Technology teams to drive usage, reporting and recommendations for Media Management, Search licenses and Branding initiatives.• Lead strategic sourcing, diversity, marketing & social media trainings.• Liaison with the Market Insights team for talent mapping and pipelining support.• Provided monthly/quarterly sourcing and branding consultation report to account leadership.• Aided in creating landing pages for client hiring initiatives. • Executed UAT for client career site build out. • Planned and coordinated project scheduling and all administrative tasks.• Facilitated meetings with key stakeholders (client and internal) on all project logistics such as meetings, project timelines, etc. • Documented scope for project needs and worked with client on all SOW sign offs including updated all project plans in MS Teams and ASANA.

• Planned and coordinated project scheduling and all administrative tasks.• Facilitated meetings with key stakeholders (client and internal) on all project logistics such as meetings, project timelines, etc. • Documented scope for project needs and worked with client on all SOW sign offs. • Developed project plans and schedules based on project scope. • Managed all project risk, scope and issues resolution.• Communicated status reports and internal reporting for all stakeholders.• Assured meeting minutes and action items were accurately distributed to all stakeholders. • Led the development of team presentations for all projects. • Oversaw and met all project deliverables by monitoring and executing on project timelines. • Delegated project tasks to ensure team members were set up for success.

• Responsible for successful achievement of all service level agreements.• Assure all team personnel are adequately trained on AGS and client processes and tools.• Manage audit team and assure resources assigned perform daily tasks. • Perform audit checks with customers and team to assess progress against current processes. • Present audit sores and document breaches in monthly QBRs with AGS and client.• Validate monthly invoicing and ensure accurate billing is processed for the North American program. • Responsible for ensuring all contractual obligations are understood, trained, and executed by the team (including SLAs, KPIs, Disaster Recovery, OFCCP requirements, etc.).• Responsible for ensuring all escalations and key team deliverables are documented in Salesforce tool. • Responsible for the roll-out of new tools, processes, and audits to the team on a needs basis.

• Managed primary customer support activities including VMS training and assistance with Program Office.• Managed and oversee performance of participating staffing agencies with company audits.• Ownership of other Program Office activities including supplier audits, technology issues and onboarding reports.• Maintained and update necessary activity and performance reports.• Constant interaction via meetings, email and phone with client, staffing vendors, contract personnel, and technology partners.• Performed detailed analysis, root cause and investigation of program and operational data to identify changes needed to be made within the VMS tool.

• Assisted client managers during all stages of the contract labor acquisition (hiring) process including: request creation in a web-based workforce management tool, qualification of request, and review of submitted candidates, interview scheduling and follow-up, and on-boarding requirements.• Managed and ensured quality performance of participating staffing vendors.• Liaison with client managers, vendors to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of assignment.• Provided day-to-day Helpdesk support.• Documented all client and vendor activity and issued resolution from identification through completion ensuring a high level of customer satisfaction.• Ensured successful achievement of service level agreements (performance metrics).• Acted as the escalation point for PO Leadership and the Client on all technology and support issues.• Collaborated with other Professional Services team resources to better serve the Program Offices and Client.• Established open communication with Technology Partner and PO Leadership teams.

• Communicated with dealerships and field personnel daily in a professional and efficient manner.• Educated Incentives Advocates on the current incentives offered.• Worked with business vendors to assist dealership personnel inquiries.• Logged call and email correspondence detail into call tracking software.• Assisted in corrections/changes on vehicle sales information.• Updated system documentation for team as needed.

• Generated data into Microsoft Excel spreadsheet to promote future events.• Produced and developed information for upcoming stadium events.• Created invoices for company representatives and distributed information for billing purposes.

• Assisted Director in monitoring and supervising eight part time employees in fulfilling their duties and obligations.• Responsible for inputting data into Microsoft Excel spreadsheet and filing paperwork for group events.• Attended weekly meetings to discuss numerous ideas for events.• Negotiated with customers and resolved any issues related to ticket purchase.