The Director of Product Management will be a key player in refining our product roadmap, documenting requirements, deploying high-quality products and supporting the business development team to meet company business goals for customer growth, revenue and profitability objectives. Position Responsibilities• Collaborate with executive leadership and across functional areas to set product strategy and roadmap.• Work with executive leadership in defining, communicating, and executing short and long-term product goals as articulated by a product roadmap aligned to the business and organizational strategy.• Successfully lead a cross functional team to develop and refine our service case product.• Direct new and existing product development.• Drive execution of the product roadmap, anticipating risks or obstacles along the way.• Represent the company at industry and client events.• Develop and lead the overall product research and development roadmap.• Develop and communicate understanding of target customers and their business needs.• Identify and communicate insights that lead to the development of innovative products and product enhancements.