Lindsey Eagan, Cptm Email & Phone Number

As Training & Development Manager, I manage the Training & Development Department, overseeing the team’s strategies towards designing, building and delivering effective training solutions across a variety of platforms. Through coaching, I am able to work closely with each member of the team and support their growth while achieving the department’s goals.

In my role as Manager of Training Strategy, I focus on establishing and managing the fulfillment of our Training Strategies. While collaborating with key stakeholders, I work to identify and assess a variety of training and development opportunities across EagleView, including customer and company needs. As the Training Team develops enhanced training experiences, I ensure our projects meet the guidelines and objectives to support our overall training plan initiatives. Through leading the research and design of these programs, and by performing analysis of our current training programs, I am able to make recommendations that meet our clients' training needs and align with company direction.

Rochester, Ny

• Advanced to Senior role for demonstrating ability to lead various groups (including customers, peers and other departments), achieving consistent high marks in customer satisfaction surveys, and developing strong customer relationships.• Managed group of government clients (county governments, Assessment, 911, Police, GIS, Planning, etc.) regarding training needs, trouble-shooting and problem solving. • Trained clients via customized webinars and traveled to customer’s location (U.S. and Canada) to teach hands-on classes. Trainings focused on a variety of desktop and online (cloud) applications. Required in-depth understanding of applications.• Developed training curriculum and documentation utilized by entire training team.• Lead team on writing technical and instructive documentation provided to customers.• Involved with product development. Shared customer feedback with product managers and engineers for product enhancement.• Additional responsibilities included mentoring on-going trainer development, research and development of new training programs, product testing, training new staff and various special projects in coordination with the Training Manager.

Rochester, New York

• Managed group of government clients (county governments, Assessment, 911, Police, GIS, Planning, etc.) regarding training needs, trouble-shooting and problem solving. • Trained clients via customized webinars and traveled to customer’s location (U.S. and Canada) to teach hands-on classes. Trainings focused on a variety of desktop and online (cloud) applications. Required in-depth understanding of applications.• Developed training curriculum and documentation utilized by entire training team.• Lead team on writing technical and instructive documentation provided to customers.• Involved with product development. Shared customer feedback with product managers and engineers for product enhancement.• Rated over 95% in customer satisfaction surveys in presentation skills and knowledge of applications.• Additional responsibilities included product testing, training new staff and additional Training Team Management responsibilities during absence of Trainer Manager.

Responsible for designing and implementing the marketing and communication plans, building a social presence and supporting the goals of tROCATD and its board members.

Rochester, New York

• Displayed strong customer service skills when explaining memberships to prospective customers. • Offered continued support and encouragement to patrons. • Maintained a positive atmosphere when speaking with patrons and answering phone calls to solve problems that arose.

Churchville, New York

• Administered class instruction and maintained classroom management. • Exercised flexibility with working with various classes, focused mainly in business courses.

Churchville, New York

• Educated students on the importance of life skills through business classes.• Worked with Monroe Community College to teach courses through the dual credit program. • Helped to obtain a Blue Ribbon School status with the W!SE Financial Literacy Program

Rochester, New York

• Worked as a Graduate Assistant with research analysts to provide support to academic departments on assessment. • Organized and analyzed surveys regarding student assessment of the first year college year

Master Of Science In Business Management, Business Administration And Management, General

Bachelor Of Science In Business And Marketing Education, Secondary Education And Teaching

Activities and Societies: Phi Eta Sigma National Honor Society, President of Rotaract (affiliated with local Rotary chapter) 2007-2008