Lindsey Eick Email & Phone Number

United States

Wilmington, Delaware, United States

Wilmington, Delaware

Wilmington, Delaware

Wilmington, Delaware

As a Workflow Coordinator (WFC), my job is to supervise the daily operations of the customer service team. Workflow Coordinator responsibilities include, but are not limited to, monitoring call queues and ensuring our abandon rate remains at a reasonable level, providing coaching to team members, scheduling, as well as facilitating team meetings.

Wilmington, Delaware

As a Customer Service Representative, I serve as the front line for customers with open orders, questions, or problems. I am responsible for placing orders accurately, and increasing the revenue of Corporation Service Company by offering our services. I also work hand in hand with our Account Management team to process their orders, answer client questions, and follow up on any open orders.

Kennett Square, Pennsylvania

- Maintained prescription prioritization through processing, including the translation of SIG codes, product selection, counting and measuring medication.- Ordered products through CVS warehouse and outside vendor.-Resolved Third Party rejections through various insurance companies, so the clients received a paid claim.- Performed pick up procedures in adherence to CVS policy and HIPPA regulations.- Trained new hires through the point of becoming a Pharmacy Technician- Scheduling for 12+ employees, including adhering to proposed budget