Lindsey Graham Email & Phone Number

Newcastle East, Nsw, Au

Sydney, New South Wales, Australia

Australia

Commenced and led enterprise-wide digital transformation projects, collaborating with cross-functional teams to plan and execute initiatives. Defined project scope, objectives, deliverables, and timelines to ensure successful outcomes. Demonstrated agility in shifting focus and adapting to new projects based on evolving business needs and changing priorities. - Co-led the implementation of Google Workspace, replacing Microsoft, across Australia and New Zealand employees. - Led customer engagement, migration, and internal readiness across the Commercial transformation program.- Developed a comprehensive Customer Roadmap, integrating milestones and readiness actions to ensure timely cloud adoption, resulting in its adoption as the standard across other programs.- Coordinated responses to third-party data breaches, implementing improved reporting through a comprehensive dashboard, eliminating risks, and reducing daily handling time.- Played a key role in initiating the SOAP API migration and facilitating the migration of the product dashboard and users to a new platform, mitigating interruption to customers.

Sydney, New South Wales, Australia

Nominated for a secondment in the Fit2Work program, overseeing the development and performance of the Quality and Client On-boarding functions. Conducted testing and approval of system releases, while collaborating closely with Developers and Operations.- Developed a data-driven report using fit2work system to streamline daily volumes and reduce data entry time, resulting in estimated time savings of 20 seconds per check.- Received positive feedback on ability to rapidly upskill and implement process improvements.

Sydney, Australia

Documented current implementation, customer support and onboarding processes across the business, collaborating with owners to identify improvement opportunities. Ran and facilitated lean six sigma initiatives to drive process improvement throughout the organisation. Conducted process mapping to identify opportunities for robotic process automation implementation. Partnered with the US office to assist in the development and administration of solutions for Australia and New Zealand.- Implemented and conducted comprehensive training sessions on Blueworks Live, resulting in widespread adoption of the process mapping tool across multiple ANZ teams.

Sydney, Australia

Solicitor, Regulatory & Compliance | September 2018 – May 2019 Aligned processes and procedures with industry best practices, emphasising risk management and evolving electronic settlement providers. Delivered legal advice and guidance on electronic settlements and lodgements to internal and external stakeholders.- Automated tasks using emails from PEXA to trigger actions on our internal system which reduced workload and saved the company one FTE.

Sydney, Australia

Managed business aspects of project delivery, communicating changes to all offices. Designed and documented processes, while supporting the delivery and development of training materials to promote process standardisation. Stayed informed about industry and regulatory changes, ensuring company-wide compliance with updates.- Led a small interstate team as a PEXA Settlements Team Leader, streamlining the settlement booking and process for electronically settling matters across three states.- Implemented processes to integrate a new platform nationwide, resulting in the company becoming a top user on the platform within eight months and achieving >50% electronic transaction processing.- Recognised as SME on electronic settlements and the PEXA platform, receiving top contributor and superuser awards in the PEXA community for valuable contributions to peers.- Stepped up to manage Melbourne team of 20 while the State Manager and Team Leader were on leave.

Served as the 2IC to the NSW and ACT State Manager and solicitor in the mortgage processing team. Provided support to the residential lending team through file certification checks and drafting advice for clients. Managed the commercial loan file carry and assisted with onboarding new clients.- Managed the NSW office with 15 staff during the manager's absence, eliminating the need for additional hiring.- Streamlined document reviews and reduced rework by implementing checklists and conducting training for staff.

Processed loan documents and conveyancing documents in a timely manner while also maintaining a high level of attention to detail to ensure our clients’ interests were protected.

Sydney, Australia

Independently processed a large volume of discharge files for NSW and ACT to assist teams in Melbourne and the Philippines.

Sydney, Australia

Completed practical legal training placement as part of the Graduate Diploma in Legal Practice program. Provided legal and administrative support in property law and assisted on family, criminal and migration matters.

Newcastle, Australia

Event management for the Christmas Lunch in the Park events in Newcastle and Central Coast involving over 700 guests and over 200 volunteers. Responsible for sourcing and retaining donations, conducting interviews to promote the event and leading volunteer recruitment, management and training.

Sydney, Australia

Analysed the complaints against regional practitioners gathered data on how to address the difficulties faced by practitioners in regional and rural areas. Researched current literature in Australia, United Kingdom, Canada and USA and drafted an issues paper on complaints and difficulties rural and regional practitioners experience.

Newcastle, Australia

Project work for the Clinical Services Unit in the Samaritans Foundation to conceptualise and build an organisational dictionary to assist employees with the changing terminology in the welfare industry.

While on student placement with the Casework and Youth Direct service of the Samaritans Foundation I assisted the team with a pilot project for the Samaritans Student Accommodation.

Answered library and online database queries. Skilled at using the library catalogue and locating library resources both online and on the shelves. Assisted with legal research.

Armidale, Australia

Completed a placement at the Legal Office of the University of New England when I was selected in the Lucy Mentoring Program in 2011. Observed preparation and execution of contracts and GIPA requests.

Essex, United Kingdon

Built an electronic database for the organisation and management of their paper wills. Observed and supported various areas including:- residential property (conveyancing), - family law, divorce and children disputes, and- wills and trusts

Graduate Certificate In Management, Business Administration And Management, General

Graduate Diploma In Legal Practice, Law

Bachelor Of Arts/Bachelor Of Laws, Human Biosciences

Activities and Societies: Charities Representative and Treasurer for Duval College Junior Common Room (2008-2009), Sexual Harassment.

Hsc

Activities and Societies: School Vice Captain, Swimming Captain, Netball team

Associate Diploma In Speech And Drama (Performer) Atcl, Speech And Drama

Certificate In Speech And Communication Csca, Speech Communication, Pass With Distinction