Lindsey Griffin Email & Phone Number

Dallas-Fort Worth Metroplex

- Ensure operational excellence, customer satisfaction, and an unbelievable customer experience- Oversee operations in person during the start of service to ensure we are meeting service standards- Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise- Respond to driver feedback and live customer… Show more - Ensure operational excellence, customer satisfaction, and an unbelievable customer experience- Oversee operations in person during the start of service to ensure we are meeting service standards- Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise- Respond to driver feedback and live customer issues- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Show less

- Build and retain a high-performance customer-focused team of delivery drivers through hiring, coaching, huddles, side-by-side assistance, training and development.- Track goal achievements using KPIs to measure progress and steer towards implementation.- Oversee and coordinate daily activities of drivers, logistical schedules, and performance objectives.- Coordinate with inspection centers and repair facilities to ensure the timely arrival of retail vehicles.- Execute… Show more - Build and retain a high-performance customer-focused team of delivery drivers through hiring, coaching, huddles, side-by-side assistance, training and development.- Track goal achievements using KPIs to measure progress and steer towards implementation.- Oversee and coordinate daily activities of drivers, logistical schedules, and performance objectives.- Coordinate with inspection centers and repair facilities to ensure the timely arrival of retail vehicles.- Execute management activities, including performance appraisals, interviews and talent selection, productivity monitoring, development discussions, and disciplinary actions.- Strategically staff, schedule and assign workloads within assigned departmental areas.- Address and quickly resolve customer issues and concerns with appropriate action. Show less

Jackson, Mississippi Area

- Drive qualitative, quantitative, and analytic research competencies across the organization.- Manage various research projects from start to finish such as, community needs assessments, program evaluation, and grant proposals.- Identify and prioritize critical knowledge gaps, create research plans, and align stakeholders to address gaps.- Design questionnaires and moderator guides to ensure the necessary data is captured.- Conduct in-depth data analysis using traditional and… Show more - Drive qualitative, quantitative, and analytic research competencies across the organization.- Manage various research projects from start to finish such as, community needs assessments, program evaluation, and grant proposals.- Identify and prioritize critical knowledge gaps, create research plans, and align stakeholders to address gaps.- Design questionnaires and moderator guides to ensure the necessary data is captured.- Conduct in-depth data analysis using traditional and advanced methods.- Author reports containing actionable recommendations incorporating storytelling techniques to drive engagement and clarity. Show less

Jackson, Mississippi, United States

Starkville, Mississippi, United States

- Coach and develop a team of representatives in a fast-paced call center environment.- Oversee daily call center specific tasks.- Create and maintain administrative and training processes.- Generate enthusiasm and commitment among representatives to achieve results.- Produce daily productivity reports detailing positive and negative feedback as well as recommendations for improvement.

Masters, Sociology

Bachelor Of Arts (B.A.), Sociology