Lindsey Kaghan Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

- Worked with Marketing team to ensure that new product launchesand promotional campaigns adhered to brand guidelines and qualitystandards- Created Retail inventory management processes in NetSuite fromthe ground-up, implemented these standard operating procedurescompany wide- Opened nine new brick-and-mortar locations during October 2021;Oversaw the procurement of product from third-party vendors andmanaged logistics- Organized and recorded product samples for Rudy's Brand products- Collaborated with Digital Marketing team in creating seasonalpromotions to drive sales - within 6 months, average order valueincreased by 11%- Worked with Finance team on vendor invoicing, reconciliations,product procurement, cost budgeting, and forecasting

Seattle, Washington, United States

- Managed 20+ employees - organized and updated staff schedules tooptimize coverage for forecasted customer demand- Coached employees utilizing KPIs to enhance performance to boost retailand service sales- Built and maintained loyal, long-term customer relationships by providingoutstanding customer experience- Maintained shop profitably while operating at 25% capacity due to Covid-19, in September 2020 my shop performed +21.2% to budget

Seattle, Washington, United States

- Trained all incoming Receptionists in operations and company codes and policies- Oversaw scheduling and appointment making in a very high-volume shop, averaging around 80 – 100 clients per shift.- Handled client inquiries over the phone and in person with exceptional professionalism; Acted as the first point of contact for shop clientele, making them feel comfortable and well taken care of. - Maintained accurate cash-handling skills; managed stylist service totals and tips, counted opening and closing tills.

Seattle, Washington, United States

- Acted as the primary assistant for Line Producers, Directors, Audio Engineers, and Camera Operators at the CreativeLive Studio; helped setup and break down sets during production days, managed props, and ensured that production schedule stayed on track throughout the workday- Assisted in-studio audience with inquiries regarding the studio and CreativeLive policies, and demonstrated excellent hospitality; provided guests with snacks, set up catered lunch and wrap parties.

Seattle, Washington, United States

- Oversaw the purchasing and pricing of new inventory; handled cash payouts and balancing the company checkbook- Demonstrated excellent customer service and managed store employees in day to day operation- Open and closed the store on a daily basis; closed registers, maintained consistent accurate cash-handling skills, counted the safe and completed monthly sales spreadsheets- Styled and worked with local artists for photo shoots and music videos- Answered the phone and assisted customers with general inquiries

Seattle, Washington, United States

- Oversaw purchase order fulfillment and follow-through; other duties included inventory management and troubleshooting, logistics, invoicing, phone and email support to customers and business accounts- Performed general administrative tasks; mailings, copies, scanning, office organization, basic accounting, bookkeeping, and copy-editing

Seattle, Washington, United States

- Managed and recruited campaign volunteers and interns in door-to-door canvasses and phone banks; Mentored high school student volunteers in campaign work and local political issues, oversaw the completion of mandatory volunteer hours- Organized grassroots campaign fundraising and community outreach events; assisted State Representative Gerry Pollet at 46th District Democrats and Seattle Education Association meetings, communicated with constituents by phone and email to resolve legislative issues and concerns- Canvassed exactly 260 precincts in Washington’s 46th Legislative District following the primary election, which directly contributed to a gain of 15 percentage points in the general election; won the general election by a total of 35 percentage points

Northampton, Massachusetts, United States

- Implemented and independently managed campus wide retention project; acted as a liaison to all students on-leave or withdrawn from Smith College, surveyed student feedback in order to improve Smith’s retention rate, actively participated and contributed feedback in meetings with the Associate Dean of the College and Association Vice President for Enrollment- Individually oversaw and processed student grant applications in a high-traffic office; handled up to 100 applications at a time- Corresponded with students by phone and email to help answer questions, securely handled sensitive confidential information and data in Excel, executed necessary daily tasks such as writing emails, copying, filing, printing transcripts, scanning and uploading documents

Redmond, Washington, United States

- Catalogued several thousand records and CDs and re-structured Microsoft’s entire music library- Attended meetings focused on music selection and procurement of legal rights to use commercially recorded music from record companies and music publishers in Xbox games; participated in international conference calls with Microsoft clients- Contributed to music review sessions with Head of Music Supervision to curate and make track selections for unreleased Xbox games and various other Microsoft media projects

Northampton, Massachusetts, United States

- Facilitated the welcoming of new students to campus and supported their acclimation to college life throughout the year, organized community events and activities- Completed mandatory training to enhance leadership, conflict resolution, and community building skills