Lindsey Merle Email and Phone Number

-Providing guidance on how to install various types of hardware, wiring, OBD devices and more-The ability to troubleshoot GPS devices, solving issues with firmware and configurations-Identifying opportunities in the system to continuously develop the program to best fit consumer needs-Being able to balance multiple avenues of clients, phone calls, chats, emails successfully and efficiently-Working with a large client base (clients that have over 200+ devices) and ensuring needs/concerns are met effectively-Working cross-dimensionally with partnered businesses and resolving issues that arise-In-depth understanding of heavy duty, light duty, and commercial vehicles to best assist clients with tracking needs-Ability to collaborate with peers to resolve issues that arrise

•Following lesson plans provided by teacher and adhering to the curriculum•Taking attendance and documenting daily notes•Responsible for the safety and security of upward of 25+ kids of all ages•Involved with summer program for Special Education courses•Interacting and involved with children of different learning styles/disabilities such as: Autism, ADHD, Intellecutal disabilities, etc.•Overseeing normal classroom activities and adhering to the schedule provided

•Supporting IT equipment at voting locations•Working together as a team ensuring the project runs smoothly•Use of computer skills and troubleshooting to help solve system issues when they occur•Understanding complexities of IT equipment to ensure they operate smoothly•Critical eye for detail and awareness of system operations

• Working with Youtube predominantly as a platform for social media• Using SEO to bring company’s marketing campaign to a higher level of visibility for target audience• Using social media marketing tools to create and maintain the company’s brand• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements• Investigating trends in social media data to inform the company in order to make optimized choices• Setting targets for campaigns and measuring the data (likes, shares, comments) against the targets; creating a documented report

• Manages and operates a store volume of an average of $60k weekly• Utilizes business analysis information to identify areas of opportunity and standard gaps to effectively achieve results and goals through communication and planning• Ensures store staffing needs are met; builds schedules reflective of store needs and operations• Manages an average of 30+ people • Working effectively within the district to help support company goals and needs• Interview, train & hire outside/internal candidates, aids in employee promotions• Knowledgeable in programs such as Microsoft Word/Excel/Powerpoint

• Understands store targets and achieving them through creativityo Store targets with an average of $50k-$60k weeklyo Rearranging impulse items, upselling, coffee tastings• Understands promotional items, and specific sales targets while ensuring that they are met o Whole bean coffee sales, new drink specials• Analyzes customer trends and adjusting store to fit new needso Peak time periods, inventory adjustments• Assists with new partner training to create a positive work environment by reinforcement of successful behavioro Uses redirected feedback to correct behaviors, continues with follow-up discussion(s)• Maintains QASA (Quality Assurance Scheme for Advocates) standardso Scored 95.5% on audit• Contributes to a positive team environment with strong communication through observation of partners• Utilizes operational tools by application in order to meet store’s expectationso Database reports, sales reports• Observes subpar areas and administrates attention to said areaso Sale decreases, store environment• Ensures proper Starbucks cash management procedures are followed • Provides a safe and secure work environment• Maintains store operations up to standard, ensuring employees are following systems in place and are well versed in store news, procedures, and operations• Conducts development conversations with partners to create achievable goals and growth• Creating a culture of warmth and belonging through active communication and dialogue• Effectively ran shifts to support business needs and trends

• Answers phone calls in regards to air issues, responds to e-mails and voicemails, and relays messages accurately and promptly.• Amends major schedule changes, performs ticketing activities (issuance, refunds, exchanges, etc).• Tracks and fixes incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.• Realigns pricing within PNR to have records re-priced so that we can collect additional money outside final payment.• Certify all air tickets are issued for those passengers taking a flight by updating the ticket match exception report, assigns ancillary services to guests when requested.• Processes guest entertainment, crew executive travel, VIP requests and provides down line communication to port agents, hotels and ground transportation.• Research air schedules booked for crew that are not within budget.• Processes last minute crew changes in regards to air accommodations. • Provides next port protection coverage (flight re-accommodation) to accommodate passengers when in need. • Communicates effectively with customers, coworkers and management to reduce communication-related work errors. Consistently delivers on commitments to external and internal customers to drive customer satisfaction.• Communicate with guests, travel consultants and external departments/companies regarding air issues• Monitor PNR records to ensure accuracy and prevent potential future issues through program SABRE• Book and coordinate travel for inter corporate employees ensuring accommodation and travel needs are met within accelerated time frames• Proficient computer use and typing skills exceeding 90WPM

• Outbound high revenue producing sales• Provide excellent customer services skills• Communicate directly with guests while complying with policy and procedures• Handle escalated situations with sound judgment and available resources• Work independently with effective time management expertise• Provide consultation and follow-up to provide seamless cruise vacations• Effectively utilize research tools in intranet to offer solutions and insight*Awarded Princess “Rising Star” 2014