*Responsible for the day to day management of the office functions including daily reporting of sales and efficiencies, monitoring of company expenses, and maintaining customer and vendor files*Solely manages in areas of payroll, accounts receivable, accounts payable, and bookkeeping*Responsible for recruiting and staffing*Implemented new-hire process including I-9s, job descriptions, offer letters, etc.*Developed and documented all policies and procedures*Implemented performance management and improvement systems*Reviewed and updated Employee Handbook*Created new compensation plans for employees to match company budget *Responsible for administration of all benefits and payroll including LOA, PTO, Vacation, and Time & Attendance Tracking

*Created a welcoming experience for clients *Scheduled appointments and collected payments from clients*Answered phone calls and directed appropriately*Paid all bills while managing invoices and filing systems

*Performed customer service and administrative functions by serving as main point of contact for employees regarding routine HR requests*Answered payroll-related questions including payroll adjustments, direct deposit, W-4, W-2, accumulated hours and seniority hours balances, PTO accrual and max, holiday pay, deductions, compensation bonus and increase requests, performance reviews etc.*Answered benefits-related questions including 401k information, STD/LTD process and eligibility, LOA process and eligibility, benefits premiums and deductibles specific to health plans, drop/add coverage, etc.*Generated reports from payroll and time/attendance systems*Accessed and updated HRIS systems, assisting with User Admin and SSO (UltiPro, ADP VirtualEdge, API MyTime)*Processed terminations and reviewed employees' post-termination benefits status*Administered COBRA process*Completed mortgage, payroll, and benefits-related employment verifications*Completed Nursing Assistant Registry forms for employees by request*Screened resumes to select potential candidates *Processed background checks*Processed new-hire paperwork involved in hiring process and completed I-9*Served as back-up for tuition reimbursement program administration*Assisted bi-weekly new-hire orientation*Answered phones for main HR line

*Greeted clients*Answered phones for sales, service, and parts departments*Entered new-client information into tracking system*Created and assigned customer numbers to invoices*Collected down payments and entered into accounts system*Stocked waiting areas with magazines, coffee, water, and cookies*Maintained cleanliness of showroom floor and waiting areas*Performed closing duties

*Greeted clients and made sure they were comfortable and taken care of*Answered phone calls and directed clients to where they needed assistance*Communicated and worked as a team with sales, service, and parts departments towards fulfilling client needs*Gave tours of the facility *Introduced clients to sales and service advisors*Collected down payments for new and pre-owned vehicles and filed finance paperwork*Kept up with current BMW models/news towards providing vehicle information*Scanned and viewed repair orders and invoices for service and parts departments*Maintained cleanliness of showroom floor and waiting areas*Stocked guest lounge areas with magazines, coffee, water, and cookies

*Answered phone calls for sales, service, and parts departments and transferred accordingly*Collected payments for service department*Assigned stock numbers to new vehicles*Managed shuttle-driver schedules for customer pick-ups and dealer trades*Assisted sales department with walk-ins and appointments*Maintained cleanliness of showroom floor and waiting areas

*Answered phones and served as main point of contact for service center*Typed repair orders for service center*Collected payments and helped manage accounts receivable*Stayed familiar with servicing and vehicle repair terminology*Made customer satisfactions phone calls to both sales and service customers regarding their recent purchase, warranty and other related feedback