Lindsey O'Connell Email & Phone Number

I lead a group of internal consultants that partners with secretariats, agencies, and departments across the Commonwealth to empower government employees with the right technology, systems, and processes to provide modern constituent services.

Greater Boston Area

I partner with secretariats, agencies, and departments across the Commonwealth to empower government employees with the right technology, systems, and processes to provide modern constituent services, for example:- Successfully led a cross-agency group to recommend, gather business requirements for, and ultimately prototype an interim leave management solution to standardize absence management across executive branch agencies.- Researched Digital Service models and recommended staffing and funding changes to improve the sustainability of our internal team.- Developed a technology strategy for a new agency and led a cross-functional team to implement an interim case management tool, while drafting and conducting a procurement for a long-term solution.

Rhode Island

Rhode Island

Provided technical assistance to Rhode Island's state government by leveraging data to drive decision making and improve service delivery outcomes. Designed and implemented new performance management system for contracted services at Department of Human Services (DHS) and Department of Health (RIDOH): Drove ~30% increase in enrollments for workforce services and ~10% increase in program take up for family home visiting programPresented data findings and recommended policy options to senior leadership at DHS, RIDOH, and DCYFLed procurement process for a $7M TANF-funded workforce contract at DHS and $1M home visiting contract at RIDOH: developed RFI, drafted RFP, managed selection process, and defined performance incentives for new contractsRestructured and facilitated data-driven meetings with contracted service providers to diagnose problems, brainstorm solutions, and test changes using continuous quality improvement toolsManaged system changes by creating and systematizing new processes, developing work plans, directing and coaching staff to execute tasks related to data collection, interpretation, planning, and facilitationIdentified key program goals with stakeholders, defined leading and lagging indicators, and analyzed client, services, and outcomes data to build dashboards for ongoing performance managementDeveloped and operationalized an interagency protocol for a maltreatment prevention pilot in collaboration with RIDOH and DCYF

Washington, D.C.

Applied best practices to update existing survey tools and created a risk index for Horton’s Kids, a nonprofit community resource center serving DC’s poorest ward.

Washington, D.C.

Worked with a policy team to analyze and respond to the 2016 State Board of Education regulations allowing competency-based education in DC. Researched the background of the DC educational landscape, including charter and traditional district schools; identified best practices in place; and recommended implementation and next steps for the deputy mayor for education. Wrote weekly policy briefings and presented two briefings to the deputy mayor for education's senior staff.

Boston

Researched and analyzed relevant topics to write independent reports on business and technology trends impacting the property and casualty and health insurance industries. Coordinated and conducted interviews with C-level executives in conjunction with secondary research. Visualized quantitative survey data through charts and figures, when applicable. Presented research and trends at client conferences and industry events as keynote speaker and panelist.

Boston

Worked part-time to maintain connection with community; primarily managed volunteer paperwork, data entry, and reporting.

Managed software customization projects as the liaison between clients and programming staff. Executed internal and external projects by setting and overseeing milestones, designing use cases, and testing development changes. Researched healthcare and insurance industry trends, laws, and regulations to advise stakeholders on strategic direction.

Charlestown

Balanced annual $1M budget; reported monthly financials to Board of Directors; processed all accounts payable and receivable; advised Executive Director during FY2013 staff transition. Planned, budgeted, coordinated, and prepped fundraising events; directed scheduling and logistics. Decreased event expenses and raised revenue by 46% from 2011 to 2012 for largest fundraising gala. Oversaw seasonal hiring process and processed payroll for up to 100 employees. Streamlined internal procedures related to inventory, operations, insurance, and human resources to increase staff efficiency and align with best practices.

Boston

Worked within the Boston Field Team to oversee volunteer participation in Allston Brighton for Senator-Elect Markey’s US Senate campaign through a combination of phone calls, canvassing, one-on-ones, and charm.Organized in Allston and Brighton for the Get Out The Vote effort by recruiting, training, and retaining volunteer support to ensure winning-levels of voter contact in the neighborhood. Acted as a Staging Location Director for the general election to ensure that all doors in all precincts were knocked, all reports were recorded and all data was entered.

Taught English at a private English academy ("hagweon") to classroom of 10-20 students. Independently developed a monthly curriculum for three different English levels, across students aged nine to 13. Created, conducted, and graded written and verbal assessments.

Aided Assistant Attorneys General: organized case files; contacted relevant officials and parties; and drafted legal documents.

Fundraised $4,000 to participate in a cross-country bicycle trip for Hurricane Relief; volunteered at build sites and led presentations on affordable housing across the US.

Organized inventory of Direct Mail; researched relevant statistics and opposition data for Direct Mailings; wrote and edited blurbs to be included in mailings.

Maintained office operations; communicated with constituents via telephone and email; researched and wrote memoranda on a variety of topics.

Master’S Degree, Public Policy

Activities and Societies: Member of 2016 Youth Leadership Conference Executive Council; Course Assistant for summer 2016 "Math Camp;"​.

Bachelor Of Arts, Government

Activities and Societies: After School Kids, Building Tomorrow, Georgetown Women's Club Basketball3 years of Arabic Study including 4.