Regional Manager
Current• Responsible for the maintenance and appearance of the Southeast Library, a 31,000 square foot facility open 7 days a week, for a total of 58 hours.• Supervise daily operations of the Southeast Branch, including circulation of 272,000 items, and 206,000 visits• Identify, hire, develop, schedule, supervise and evaluate staff of 16 (14 FTE)• Lead two additional branches with a total staff of 9 FTE as Regional Manager• Uphold high standards of excellent customer service by co-developing a five hour customer-service training module that was implemented system-wide• Create and manage budget for supplies, programming, training, etc.• Write weekly, monthly and yearly reports to library administration and board, perform monthly statistical analyses and facilitate maintenance of library building and equipment• Advertise library programs and services and connect with community through Facebook, library events calendar, print marketing, and monthly e-mails to regional Metro council people• Coordinate system-wide training with in-person and online synchronous and asynchronous opportunities distributes monthly.