 Primary product manager for Cash Handling product suite, including Vault Services and SafeCash Manager recognizing an average annual growth of 30% for 4 consecutive years.  Developed the first bank managed safe solution in the market. Allowing our customer the ability to select a safe that aligns to their business needs, receive credit for deposit into safe, and flexibility to select the preferred carrier in their area. This provides our customer with the ability to de-couple the solution and have the most control over each piece of the service. Completed migration of customers off of third party processing solution to an in-house solution; offering customers a more streamlined solution while saving $500k annually. Continued responsibility to ensure risk is aligned with Huntington’s overall risk requirements- includes completing and updating risk assessment annually, managing policies of each product, and managing overall risk rating for product.  Collaboration with sales and industry vertical experts to offer Cash Handling solution; participating in RFPs, creating custom pricing as needed, participating in customer demonstrations and sales calls.  Represented Huntington as speaker at conferences, acting as an industry expert on safe product.

 Launched the Virtual Vault Product at Huntington, including; negotiating contracts with vendors, developing customer agreements, implemented strategic pricing based on market research, and developed both internal and external training and communication plan. Product grew vault revenue by 30% in first two years. Acted as intermediate manager for Public Funds to include coding of accounts, development of surety bond invoicing, and monthly reporting. Represented Treasury Management Product in launch of Positive Pay Payee product release that resulted in offering customers the ability to match the payee line of their issued checks within our systems, offering additional security for Huntington and our customers Partnered with Client Services to redesign and enhance implementation and setup of vault services to give our sales a process that was intuitive and enhanced the overall customer experience. Lead audit of existing billing model that resulted in recovery of over $1MM in un-billed fees. To minimize risk to the bank, develop a Client Agreement for Vault Services that includes deposits, orders, virtual vaults, and an optional secure safe section. Implement Brinks Check Imaging to enhance cash availability for customers as we expand the vault network, as well as, reduce the long term costs of managing the service.

 Managed and grew relationship for assigned major financial institution by developing custom products and solutions to assist in the acquisition, retention, and growth of client’s customer base. Provided project management expertise for implementation of on-line ordering applications, financial institution acquisition conversion, and several process improvement applications. Aggressively built and maintained customer relationships within all areas of assigned major account . Developed online ordering tool, resulting in an annual revenue increase of $400,000 (or 13.9%) Increased revenue 7-10% year over year in an industry that is recognizing a 4% decline annually Reduced waste expenditures of $200,000 annually through development and implementation of account opening product. Led conversion of 500,000+ customers through multiple client acquisitions  Recipient of Partnership Excellence award Nominated as Top New Performer for 2003