Achieve and exceed all required performance indicators including Utilisation, Task Effectiveness, Challenge and Error rates and Assess the Assessor results whilst ensuring completion of required volume of assessmentsEnsure all assessments are completed with achieving the right outcome for the customer as central objective, evidencing through appropriate decision making, commentary on assessments and advocating through conversations with all stakeholdersProactively identifying and escalating problems or potential areas for improvement for the team, the business or our customers through the appropriate channels, driving and supporting problem solving activity within the team

Working as a Business Mentor/Coach with Business Growth Calderdale. Supporting start-up and small businesses to fulfil their potential.

Working with Leeds, York and NY Chamber supporting start-up and small businesses through Enterprise Yorkshire

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At Grange Business Consulting we offer an unparalleled quality of consultancy services to a range of businesses.All our services are tailored to meet the individual needs of your business. Our services include:- Strategic Planning and Performance Evaluation- Business Diagnostics- Systems and Processes- Project Management- HR Development- Coaching and Mentoring- Personal Development for Business Ownerswww.grangebusinessconsulting.com

• Responsible for the development and implementation of policies and procedures, systems and documentation across the company• Responsible for audit, compliance, quality and administration across the business• Undertaking an Executive Assistant role supporting board members• Managing a team of auditors and compliance officers across two sites• Implementation of and successful maintenance of Investors in People, Customer First and Matrix accreditation• Contributed to the growth of the business that grew substantially from 25 staff to 300 and 3 sites to 12 nationally• Provided business support guidance on the integration and hand-over process when the company was bought out

Responsible for the development and implementation of the Quality Strategy across a national training company.This included:- Recruiting and developing a team of quality and compliance staff- Being part of the successful Ofsted inspection which achieved grades 2 and 1- Managing the accreditation of Investors in People, Matrix and Customer First and the subsequent successful re-accreditation - Interpreting contractual guidance and implementing processes to ensure compliance- Developing and implementing effective quality improvement policies and procedures- Self-Assessment and Business Action Planning

Responsible for the company's HR and Management Information Systems. This included:- Developing and implementing the HR function across the company including recruitment and selection, disciplinary and grievance, data management, performance management and policies and procedures- Managing the MIS department and reporting data to senior managers on a regular basis- Contract performance- Liaising with funding bodies