Lindsey Stanifer Email & Phone Number

Scottsdale, Arizona, United States

- Fought for, implemented, and currently am building an advanced help site solution for our clients based on user permissions and product packaging.- Work with our Support Team on resolving knowledge gaps in our documentation/training that are brought up in support tickets.- Led a documentation enhancement process with our L&D Team where I restructured and enhanced documentation and search capabilities based on Product Manager feedback and the use of page tags.- Fought for, onboarded, and currently mentor an Associate Technical Writer.

Scottsdale, Arizona, United States

- Worked as the sole Technical Writer for our company and, therefore, strategically planned and prioritized documentation tasks efficiently to meet all deadlines.- Built 30+ training videos to support our Client Success team in training clients on relevant processes.- Co-host monthly internal product trainings and Client Training Webinars for our monthly releases and GTM items.- Participate in our company’s GenAI project by building the knowledge base to train our AI and enhancing our documentation structure to best support content digestion.- Developed presentation standards for our Product team in order to provide audiences consistent structure and professionalism when training internal teams and clients on release items.- Meet regularly with CS Directors in order to determine areas of growth for learning and training purposes.- Collaborate with various teams (Client Success, Implementations, Product, Marketing, Learning & Development, and Support) in order to ensure continued alignment and build relevant processes.- Experience with Confluence, Jira, Figma, Keynote, Notion, iMovie, Google Workspace, and Slack.

Irvine, California, United States

In addition to the responsibilities held under the previous title, I:- Created engaging customer one pagers to showcase new product releases.- Built Pendo walkthrough guides of different features within the system to guide users through the creation and entry of a new transaction/form.- Mentored a Junior Technical Writer.

Irvine, California

- Worked as the sole Technical Writer for our company and, therefore, strategically planned and prioritized documentation tasks efficiently to meet tight deadlines.- Provided assistance with other departments when needed, including the creation of blog posts (Marketing), partner biographies for our website (Marketing), and testing user role permissions (Product).- Created two new support centers for customers who purchased one of our two standalone plan options: R365 Scheduling or R365 Operations.- Experience with Confluence, Jira, Freshdesk, Figma, and Microsoft Teams.- Experience transcribing training videos and coding web pages in HTML for the R365 Academy, our company’s learning solution.

Indianapolis, Indiana

- Adapted a generic English 100: Basic College Writing and English 101: College Composition syllabus to reflect an overarching question and project, which will be showcased at the end of the semester.- Encouraged student autonomy through class discussions, student-led discussions, writing projects, and freewriting surrounding relevant issues and the class’s overarching question.

Indianapolis, Indiana

- Adjusted and implemented lesson plans for students based on the data from ISTEP and student lexile levels.- Adapted and developed curriculum for English 9, Composition 10, and Advisory courses.- Served as a Lead Advisor for the 10th Grade Advisory for the 2018-2019 academic school year, in which I created curriculum surrounding the skill of public speaking as well as observed and provided critical feedback to other 10th grade advisors to make sure curriculum delivery and class cohesion occurred across different classes.

Louisville, Kentucky Area

- Copy-edited scholarship provided by the Research Assistants at the Logistics and Distribution Institute in a variety of engineering research, including warehouse management and slot-sizing.- Held meetings with ESL writers in order to wrestle through the language barrier to create coherent context as well as to explain the reasoning for certain language choices that were misunderstood in their work.

Louisville, Kentucky Area

Instructor (AUGUST 2016–MAY 2017)- Provided differentiated collegiate instruction through the context of teaching genre, including multimodality, in English 101.- Diversified my lessons by incorporating a class theme of multiculturalism in two sections of my English 102 courses, including the use of a range of texts by a diverse wealth of authors.- Provided my students guidance both inside and outside of the classroom through one-on-one discussion as well as office hours and decided meeting times.Writing Center Consultant (AUGUST 2015–MAY 2016)- Worked individually with diverse student writers in order to discuss and strengthen their writing abilities in the University’s Writing Center. - Created blog entries about various writing topics on the Writing Center’s blog.

Indianapolis, Indiana Area

Master'S Of Arts, English

Secondary Education, English, Creative Writing, And Literary Studies