• Oversee and observe the completion of assessments and interpret recommendations to enhance customer experience and satisfaction.• Review statements of work for our customers, ensuring clarity, accuracy, and alignment with customer expectations.• Set up technology solutions, including hardware, software, and specialized devices, to meet the unique needs of customers.• Complete and observe training and support plans to ensure effective implementation and customer success.• Conduct training and support functions for customers as required, focusing on delivering a positive and informative experience.• Work collaboratively with LumiCare leadership on specific processes and tool development to improve overall customer experience and quality assurance.• Conduct research to stay proficient and knowledgeable regarding current products and prospective new market items, contributing to informed decision-making.• Provide training and guidance to new and current team members, fostering a culture of continuous improvement and excellence.• Review assigned report completion by the team to ensure accuracy and identify areas for improvement.• Oversee referrals to Assistive Technology Professionals on the team, ensuring timely and appropriate support for customers.• Work on LumiCare Contracts as assigned, ensuring compliance and alignment with customer expectations.• Undertake other duties as assigned, showcasing adaptability to meet the dynamic needs of the organization.• Attend conferences as an exhibitor/presenter as needed in representation of LumiCare services.

Completing statements of work for our customers.Procuring and setting-up technology solutions (hardware, software, specialized devices)Conducting research to be proficient and knowledgeable regarding current products and prospective new market itemsCustomizing and coordinating shipment of equipmentWorking with customers on personalizing technology for their needs and supporting them by scheduling training to assist in using the technology to its fullest potential

Responding to patient inquiries and vast knowledge of the patient statements and collections processResolve patient issues by researching the patient's account and correcting insurance information, demographics, and any other pertinent account informationReturn patient calls daily and assist them with their questions regarding billing statements