Create and maintain product training resources for customers and internal staff.

Design and develop diverse learning experiences, including eLearning modules, software simulations, interactive activities, and video demonstrations tailored to varied learning styles. Conduct comprehensive Needs Assessments to identify performance gaps, collaborating closely with SMEs to ensure accurate representation and fostering strong cross-functional relationships. Successfully manage end-to-end learning projects, engaging multiple stakeholders, and consistently meeting deadlines. Notably, designed and developed a comprehensive 1-hour New Employee Orientation Course, featuring a custom training host character to enhance onboarding and promote company culture, and additionally, created 6 interactive learning modules covering essential training topics with multimedia elements and real-world scenarios to boost learner engagement and retention.

Collaborated with SMEs to co-create learner-centered, high-quality learning experiences, addressing knowledge and skill gaps while solving critical business challenges. Transformed training materials into engaging Rise and Storyline courses, incorporating video demonstrations, virtual job aids, and reference sheets to enhance skill practice and knowledge retention. Led the implementation of an LMS, streamlining content delivery and tracking, resulting in a 20% improvement in employee knowledge retention. Developed and delivered 30+ e-learning modules, achieving a 29% reduction in onboarding time for new employees.

Spearheaded organization-wide learning initiatives, achieving a remarkable 98% approval rating, and refined existing programs based on evaluation results. Developed impactful weekly micro-lessons on employee wellness, resulting in a 92% improvement in staff self-care awareness and perceived support. Evaluated learner progress and tracked enrollment on organization-wide LMS, ensuring effective implementation. Designed a comprehensive onboarding program for 520 learners, incorporating live facilitation, instructional videos, job aids, blended learning, and scenario-based demonstrations, leading to an 83% decrease in IT referrals and a 42% improvement in on-time arrivals.

Designed and executed 9-month social-emotional learning campaigns for 400 learners, emphasizing adaptability to rapidly changing learner needs and consistently meeting project deadlines. Managed multiple projects concurrently, ensuring seamless coordination and delivery. Conducted comprehensive evaluations of course and program effectiveness, employing custom surveys, quizzes, and rating scales to measure impact and inform continuous improvement.

Successfully implemented solution-focused learning strategies, resulting in a remarkable 97% success rate in enhancing academic performance. Diligently evaluated progress against organizational goals, state metrics, and stakeholder needs. Introduced and implemented an agile approach to promptly address evolving stakeholder needs, ensuring a responsive and effective educational environment.

Efficiently and ethically responded to mental health crisis situations, demonstrating a strong commitment to the well-being of individuals in distress. Took on a mentoring role, providing guidance to new volunteers and conducting comprehensive training on policies and procedures to ensure a well-prepared and compassionate crisis response team.