Lindsey Anderson Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

This role's primary focus in on development and implementation of our new customer service processes as they relate to the ERP project and be a dedicated resource to the customer facing elements of the critical project. It involves being imbedded in the project team to capitalize on strong process skills in the design, configurations, pilot, training and.

Role included maintaining customer satisfaction by providing problem-solving resources and managing/coaching staff of CSRs and Supervisors. It also included planning, developing, and montioring the department's objectives.

Ft. Mill, SC

Role included being the primary interface between the various business functions and IT in helping to define the business requirements, processes, challenges, and training needs across MPS.

Role included supervising the customer service team's management of customer inquiries, requests and complaints; supervising the timely and accurate resolution of customer transactions; supporting continuous improvement efforts, as well as, customer service metrics.

York, SC

Role included coordinating MPS sales and customer services administrative duties including sales representative network communications, commissions and key performance indicator reporting.

Columbia, South Carolina Area

Role included serving account specific customers by providing product and service information and resolving product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Role included serving account specific customers by providing product and service information and resolving product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Masters, Business Administration

Bs, Business Management