Lindsey Carter Email & Phone Number

Aventura, Florida, Us

Boca Raton, Florida, Us

• Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education• Understand and advocate for the voice of the customer• Work with product owners, engineering, and other stakeholders to develop and maintain product and services roadmaps• Serve as the expert for the product by evangelizing the vision with other product owners, development, sales, client services and account management and externally• Support new enhancements within the Product lifecycle and profitability - from concept through production• Understand competitive landscape and industry trends• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders• Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, sales, professional services, marketing, UX, etc.• Collaborate with marketing, sales, and professional services to assess and where appropriate create pricing, product positioning, competitive assessment, and profitability while ensuring customer satisfaction;• Track results, provide insights, and make recommendations to improve customer experience and ensure realization of intended outcomes• Attend and present at industry trade shows, customer meetings and our Annual User Conference;• Serve as subject matter expert for assigned product and opportunity areas.

Boca Raton, Florida, Us

• Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education• Understand and advocate for the voice of the customer• Work with product owners, engineering, and other stakeholders to develop and maintain product and services roadmaps• Serve as the expert for the product by evangelizing the vision with other product owners, development, sales, client services and account management and externally• Support new enhancements within the Product lifecycle and profitability - from concept through production• Understand competitive landscape and industry trends• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders• Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, sales, professional services, marketing, UX, etc.• Collaborate with marketing, sales, and professional services to assess and where appropriate create pricing, product positioning, competitive assessment, and profitability while ensuring customer satisfaction;• Track results, provide insights, and make recommendations to improve customer experience and ensure realization of intended outcomes• Attend and present at industry trade shows, customer meetings and our Annual User Conference;• Serve as subject matter expert for assigned product and opportunity areas.

Boca Raton, Florida, Us

• Build community among users, whenever possible, by connecting them, empowering them to contribute to each other’s success, recognizing their achievements, responding to their product/service suggestions, and making membership in the community mean something greater than just being an adopter of our software.• Analyze data and establishes measures that quantify the effectiveness of our user adoption techniques; and recommends and/or executes improvement strategies as necessary.• Enable and encourages internal teams to regularly use data that helps make the best decisions regarding the health and needs of the community.• Regularly model and promote practices (in trainings, at conferences, or across social media) that lead to measurable outcomes for our member campuses.• Contribute to the sales process by providing deep subject matter expertise on RFPs or in conversations and provides demonstration support when required.

Buffalo, New York, Us

Campus Labs empowers Higher Education institutions with ability to provide data to better inform decisions and support the institutional goals.- Manage a portfolio of 70+ campuses as the main point of contact for the institution- Work with various departments on campus such as student life, information technology, student affairs, and academic affairs to encourage collaboration- Proven expansion of current platform through additional modules, best practices, and relationships- Deliver on-site training and consultation workshops at member campuses- Help coordinate annual conference serving approximately 350 attendees including serving on programming and planning committees and completing presentations- Implement new campuses on platform using training and consulting techniques- Coach and successfully guide campuses through a migration to new platform offering through project management skills

Dallas, Tx, Us

- Manage a portfolio of 45+ campuses as the main point of contact for the institution- Proven expansion of current platform through additional modules, best practices, and relationships- Demonstrated ability to exceed renewal and sales goals- Deliver on-site training and consultation workshops at member campuses- Help coordinate annual conference serving approximately 350 attendees including serving on programming and planning committees and completing presentations- Implement new campuses on platform using training and consulting techniques- Migrate campuses to new platform offering- Successfully use a CRM to keep track of important information

Spartanburg, Sc, Us

Spartanburg, Sc, Us

Greenville, Sc, Us

• Supervise 17 summer RAs• Liaison between Housing and Residential Life and Camps and Conferences

• Company named one of the top ten technologies that could change the world• Worked with Excel, Word, PowerPoint, and Google Analytics to provide statistics and success rates• Researched future purchasers and developed strategies for marketing

Ba, French

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

High School