• Designed and directed distribution of marketing materials for 3 store locations, online store, and 7 social media accounts• Communicated with customers to develop loyal, long-term relationships with Bird Legs brand; retention efforts included social media, in-store functions, community partnerships, sponsorships, bi-monthly emails, and regular website updates• Sold over $110,000 of store merchandise, performed in excess of $11,000 of repair services, and held the top sales for the company in September 2017• Defined and tracked key performance metrics through the creation of reports on company health, industry trends, and potential opportunities for improvement

• Coordinated and performed daily operations for up to 50 animals, including food, medication, and exercise regiments• Encouraged customer loyalty through personalized service and skillful use of conflict management• Documented and maintained detailed health and medication records, in addition to daily financial accounting responsibilities

• Designed and distributed marketing materials to local businesses, newspapers, websites, and social media platforms with an estimated reach of 73,000 people • Proposed, planned, and implemented first “Conservation Celebration” fundraising event to raise awareness of SEZARC’s conservation efforts and compile a potential donor database for continued outreach• Negotiated with local businesses for silent-auction contributions, discounted services, and venue/catering arrangements• Initiated ongoing monitoring of all public relations efforts, including tracking and reporting of event sales and donations received• Performed fecal weighing, dilutions, and endocrine assays in research laboratory for multiple animal research projects• Implemented system for classifying gorilla social behaviors to compile study data and determine trends

• Performed over 360 hours of animal wellness health exams and assisted in surgery, anesthesia, and post-operative care• Communicated with pharmacy representatives, other local veterinary practices, and specialty clinics to provide individualized care for each patient• Stocked, inventoried, and maintained accurate records of hospital pharmacy in accordance with government regulations