Lindsey Aldridge Email and Phone Number

Product Manager for an internal H&R Block software.

BA for software development team in IT to manage requirements and feature writeups. Worked with Product and Development partners to ensure delivery of a brand new enterprise program.

Worked on the Product Team for internal H&R Block software. Developed/executed training plans and wrote/maintained support documentation.

I manage the infrastructure, servers, and support for over 6000 web hosting accounts. I provide technical oversight and mentoring to external Level I technical support representatives, as well supervising and supporting Level III technicians on the Hosting Services team. I document internal processes and procedures related to the oversight and support of web hosting structures. I also configure and maintain hosting services and protocols such as Apache, ASP, ASP.NET, PHP, MS SQL, MySQL, SMTP, SNMP, SNTP, POP, FTP, SSL, SSH, HTTP, HTTPS, telnet, DNS, RDP, TCP, and UDP.

New River Innovation, Inc. is a tax technology firm based in Greensboro, NC. New River's product, Beyond415, is an award-winning application that helps practitioners better understand, analyze, and respond to IRS issues that arise after tax filing.I worked as an intern for the Product team, doing work including copy editing, QA, content input with the proprietary editor for the SaaS Beyond415, CPE administration, updating the internal style guide, and contributing to ideas for SEO (Search Engine Optimization). I also researched for an ongoing project documenting state tax policies.Comments on my work at New River Innovation: "Lindsey is extremely organized, prioritizes her work well and never fails to follow through on her responsibilities.""Lindsey’s professionalism is remarkable. She always pushes for quality and takes great responsibility for her work and her time. Lindsey carries herself with a level of professionalism beyond her years and takes full ownership of her work.""Lindsey does not simply complete tasks; she goes the extra mile to really be thoughtful and consider all the angles and implications of something. She asks the next question and exudes superior judgment. Her initiative, professionalism and organization were remarkable.""Lindsey has been a wonderful intern for us – hardworking, diligent and sharp. We will miss her when the internship is over.""I think Lindsey will do well if she chooses to stay in the tech world. She 'thinks software' in relation to content, and I could see her developing her skills in user experience or even product management."

Managed team of copy editors including holding weekly staff meetings, approving time sheets, writing reviews, and addressing staff concerns; served on the editorial board for the newspaper; interacted with section editors to develop and maintain standards for copy editing practices; and provided a final layer of copy editing for all articles prior to publication.Achievements:- Updated the newspaper's internal style guide for consistency as an additional source above and beyond the AP Style Guide.- Organized and taught regular lessons to the newspaper practicum course regarding grammar, punctuation, and AP/internal style choices.- Worked with the faculty lead of the newspaper to improve the copy editing team's interactions and connection with the organization as a whole and the rest of the newspaper staff.Comments on my work at The Guilfordian:"[Lindsey's] knowledge of spelling and grammar, coupled with [her] time and effort, has visibly improved the quality of our paper. There is a stark contrast between this year's overall quality and last year's, and I have received so much feedback from peers and professors alike who are impressed with the nearly error-free paper.""Lindsey has been a dedicated and sympathetic supervisor.""[Lindsey has] proven to be a very supportive supervisor, responding quickly and thoughtfully to my questions.""She assembled and led a team of great copy editors, and transformed them into excellent copy editors through her leadership abilities, as well as her ability to teach and instruct in gentle and loving ways. My communication with Lindsey has been concise and logical, as well as professional and friendly. Whenever I have a piece running late, she never fails to make the difficult possible. Her problem solving abilities put both me and the managing editors/layout team at ease. I enjoy communicating with Lindsey especially because it is always a polite, positive, and really well-written exchange."

Served in many capacities with an increasingly technical focus in an organization that grew from five to over 45 employees from 2005 to 2012.Achievements:- Identified and updated ARIN allocation records of two /19 IP ranges (16380 IP addresses) and documented the procedure.- Deployed Kaseya systems management to 30+ client sites and documented the procedure.- Worked with a team to develop monitoring best practices for Kaseya Network Monitor for over 20 device types.- Configured monitoring for over 500 devices in Kaseya Network Monitor (KNM), disabled duplicate monitoring in Nagios, documented the procedure, and taught a training session on working with KNM.- Setup RADIUS authentication on over 150 Linux and FreeBSD systems and improved local security settings.- Provided immediate, in-house updates for the Aldridge.com website in HTML, CSS, PHP, and Perl.Comments on my work at The Aldridge Company as a technical intern:"Followed tasks beyond their conclusion if there was ever a doubt of proper resolution. Well received by other team members, and maintained constant and effective communication across multiple departments.""While extremely knowledgeable, she is completely capable of seeking out assistance and not holding onto problems. Readily available to assist those who needed it from her. Lindsey has no issue in expressing concern or gratitude to her teammates.""Her thought process, organizational skills, and demeanor all complement her technical aptitude and wide range of technical abilities."

Copy edited the World & Nation section of The Guilfordian student newspaper with some work in other sections. Fact-checked articles as well as offering suggestions for style. Adapted to regularly shifting timelines and schedules in order to provide accurate work before deadlines.

English, Secondary Education Studies Track majorQuaker Studies concentration

Served on the national committee overseeing executive decision for Friends General Conference as one of three representatives from the South Central region of the United States.

Served as a member of the the planning committee for the Adult Young Friends portion of an annual North American Quaker gathering from 2007–2008 and as co-coordinator for the group from 2008–2010. I was nominated and selected through consensus by community of ~200 participants for each role. Serving as co-coordinator also carried responsibilities of clerking the AYF planning committee.Also served on the annual Gathering planning committees for short-term conference planning for the annual event of approximately 1500 North American participants. Worked with a team to design the program for a community of ~200 participants for a weeklong event and coordinated event experience, including location organization, housing assignments, and wider-program interactions. Served as representative to FGC Long Range Conference Planning Committee for long-term event planning.