Designed and implemented training for internal use of a new Salesforce platform

-Designed and implemented training for internal use of a new Salesforce platform

-Redesigned the Distribution Strategy Teams internal website page-Created new procedures for managing the site-Provided global training to ensure proper management and upkeep of these pages -Created a process flow for how other internal teams work with the Distribution Strategy team effectively

-Audited CRS content and created training documentation

- Managing relationships with Online Travel Agencies (OTA) - Lead our internal teams to work with our OTA accounts- Manage expectations of our Hotels and OTA's by providing proper training and documentation about the accounts.- Assist our internal teams to ensure the proper processes are in place so that they can manage the proper balance of OTA share in our hotels.

- Supported all hotels globally with channel related questions- Provided Technical support to hotels globally on the Holidex Plus Systems- Maintained several email boxes - Provided Training to hotels when needed to ensure proper application of the systems

- Maintained a high level of support for our internal and external partners- Supported all Americas based hotels with system and technical related issues- Advised all Americas based hotels on the proper standards when necessary- Provided proactive support when there were forseeable issues that could be avoided by proper instruction.-Franchise Administration

- Managed a team of 10-12 front desk professionals - Maintained a high level of quality service to our customers through training and leading by example- Managed the past due accounts