- Lead a highly engaged Agile team of up to 16 members responsible for development, testing, and deploying of Prescription Management improvements to the CVSSpecialty.com responsive website, iOS and Android apps.- Responsible for collaboration with business partners and customer facing teams to define and document customer problem statements, prioritizing the Agile team’s backlog, managingpartner expectations, developing and delivering on committed enhancements, measuring and ensuring success post deployment, and ensuring continuous success of the digital product.- Proven ability to build strong business and vendor partnerships which lead to best in class solutions and well managed external expectations- Prioritized and maintained a backlog of digital product enhancements and customer feedback driven solutions that delivered on company goals and lead to continued growth in customer satisfaction and adoption of the digital tools.- Effectively bridged the gap between the customer, business stakeholders, and Agile development groups to ensure problems were clearly understood, user stories were well documented, engineering and team acceptance run efficiently, and user expectations were met,resulting in deployment of innovative and unrivaled products.

• Lead a team of up to 11 exempt and non-exempt employees responsible for accurate and timely application of over $48B in cash to the CVS Retail Pharmacy AR each year• Influence and collaborate with commercial and government payers as well as internal Payer Relations and IT partners to resolve exception scenarios• Converted over 30 payers in 2015 to electronic remittance and payment methods streamlining processes and increasing team productivity • Drove successful completion of aforementioned projects including Navarro & Target integrations and Health Logic implementation• Completed Foundations for Leadership and Learning seminar in February 2015. Guided by the CVS Health Leadership Competencies, this 3 day seminar and continued monthly webinars help to gain and continuously develop necessary leadership knowledge, skills and attributes needed to deliver excellent results.• Drove team engagement through targeted performance feedback, administered individual development plans, and regularly provided training sessions to increase team knowledge in their current function as well as processes impacted by their function• Developed and administered an annual HIPAA Compliance, Privacy and Security Training to Third Party department to enforce a compliance culture and protect CVS Health from compliance risk• Reduced Aged Unapplied Cash metric by 24% within a six month periodReduced Aged Unknown Cash metric by 99% within one year

• Lead a team of 20 exempt and non-exempt employees responsible for timely and comprehensive billing of offline Rx claims and correction/resubmission of denied claims• Accountable for the electronic and paper production batch billing of over 100 payers utilizing more than 20 different formats representing 1M claims and $50M annually• Developed 4 month New Hire training program for on-boarding Third Party Finance employees.• Influenced Industry Relations and Payer Relations groups to implement Rx Adjudication editing, saving over $700K in annual bad debt

• Worked with Third Party business representatives and IS teams to develop and implement the specific technology and architecture necessary to drive improved processes and results• Selected as a subject matter expert for Business Readiness Team to QA test new CVS/pharmacy TP AR, Third Party Management System (TPMS), prior to deployment into production. Team was also responsible for developing training materials and presenting system functionality to operational teams throughout deployment of new system• Managed hundreds of change requests and developed prioritization method to optimize delivery timelines• Facilitated meetings with business users to fully understand business needs and document as user requirements• Managed change requests through product development life-cycle; represented business users in troubleshooting defects and delivering solutions minimizing impact to business users• Worked closely with quality assurance team in testing efforts to ensure developed product would meet the business needs• Trained business users on all changes occurring in each software release ensuring a smooth transition to the new functionality