Currently supporting Business professionals around the world to develop their English skills. I have a real passion for ensuring that English is not a barrier for talented and ambitious individuals to achieve their career and personal goals in our increasingly focused English Language global working environment. Lessons cover presentation preparation and practice, general and specific industry conversation, reading and listening activities and grammar. I also work with students on Interview practice and mentoring on work related situations - all in English of course!

Headed up the Product Management team, tasked with professionalising the organisations approach to technology development projects. Transform and grow the Product Management Function: • Recruited and onboarded a team of experienced product and business transformation managers (increased from 1 to 8 within 1 year)• Defined and rolled out Product Management Processes across the organisation including governance considerations • Implemented Agile Scrum methodology to gather and document requirements in the form of epics and user stories and deliver through sprints and releasesDetermine Digital Transformation Strategy:• Partnered with CTO to define the digital transformation vision targeted to increase farmers supported from 1 million in 2020 to 10 million in 2030 (mostly in East Africa)• Translated the vision to determine a transition approach considering the operating environment, and current and future business objectives • Drove the plan and execution programme to ‘sunset’ inefficient and out-of-date legacy systemsKey business functions covered by Product Management team:• Supply Chain – assessment and shortlisting of warehouse management system vendors• Sales – digital and retail product catalogue and orders • Payments and customer account management – omni-channel approached facilitated through mobile money and retail shops • Field Agent Management – training, support and expense management facilitated through mobile money and online platforms

Bolivia - Teaching English. Supported the English Programme at a secondary school in Cochabamba, Bolivia as a volunteer with Projects Abroad. Activities included presenting to the students, assessing and providing feedback to pupil presentations, encouraging and facilitating conversations, marking homework and supporting lesson topics. Bolivia – Teaching Consultant. Created and presented approaches to teaching a foreign language to Department of Education in Bolivia. Activities included planning and delivering an interactive session with Rural Teachers on key topics, effective learning approaches and interactive activities to deliver quality and useful language lessons. Guatemala – Building Stoves. Part of a team building safe stoves for indigenous families in Guatemala, without which exposed their families to toxic and life-threatening fumes. Activities involved building brick stove bases, fitting an aluminium chimney and hot plate. UK - Young Enterprise – Business Adviser. Supported the Young Enterprise Schools programme acting as a business adviser on business simulation exercises with Secondary Schools. Activities included advising on product strategy, design and build; marketing and advertising; financial planning and negotiation as well as personnel and resource planning. UK - Exchange student and teacher hosting. Hosting school excursions to the UK providing board and lodging, conversation and language support as well as advice on making the most of their time in the UK.UK - Albion in the Community - Brighton – Supported the local charity in canvassing and community education on Bowel Cancer and Breast CancerUK - Corporate Volunteer days: Painting Primary School Classrooms. Creating and painting wooden animals for school playgrounds.Cleaning and painting rooms and instruments at music school for children with learning challenges. Making and serving Breakfast and Tea for elderly and homeless.

Through a combination of overland group travel, home stays and independent travel I spent 2017 travelling from the southern tip of South America to the Caribbean coast of Mexico. My journey took me through Argentina, Chile, Bolivia, Ecuador and Colombia in South America and after a 5-day yacht sail from Cartegena, Colombia I arrived in Panama City to continue through Central America via Costa Rica, Nicaragua, Honduras, El Salvador, Guatemala, Belize and finally Mexico. En-route I met many wonderful and interesting people, listened to fascinating tales of past and present, of pirates and explorers, wandered many ancient towns and cities, hiked, trekked, rode, canoed, snokelled, and swam some truly stunning places. I visited a vast number of UNESCO world heritage sites absorbing spectacular street art, tasting local culinary delights and absorbing the local culture and hospitality on many streets, rivers and mountainsides. I also saw some sad, worrying and arguably avoidable sights and situations: extreme poverty large scale, basic living conditions and environmental destruction and contamination. Immense amounts of rubbish increasing due to local and global behaviour. Such a contrast of stunning beauty and destruction cohabiting yet screaming out for attention and change. Despite all this I saw extreme happiness and love and a proud sense of community…and lots of football!Playing just a small part in the community I was privileged to teach English in a secondary school in Bolivia - such an incredibly enjoyable project. I was also part of a team helping to build safe stoves for indigenous families in Guatemala, without which exposed their families to toxic and life-threatening fumes – such a humbling experience.

Product Owner for initial development and implementation of $15m Salesforce Customer Relationship Management tool managing Cardmembers personal details, preferences and loyalty memberships as well as their travel and lifestyle requests and bookings. Strategic Leadership: Determined and delivered Global product strategy and 5-year roadmap. Designed and implemented efficient processes and procedures across 30+ international markets to improve service delivery and increase cardmember spend, customer and employee satisfaction and retention. Project Management and Delivery: Defined and collated requirements adopting AGILE methodology implementing a modular based solution on Salesforce cloud technology. Gained all required legal and compliance approvals and launched the tool into 30+ Global markets. Managed day-to-day operations for 400+ global systems users. Implemented robust and efficient operational processes to maximise service delivery for Travel and Lifestyle premium customers. Financial planning and Control: Designed user licence cost and pricing model as well as payment and reconciliation approaches. Provided project updates and milestone achievements to key stakeholders and developed annual budget requests for submission. Communication and Relationship Management: Managed Salesforce relationship and negotiated annual user licence contract. Created and presented strategy and project updates to key stakeholders and potential partners and customers. Team Building and Training: Built a strong, productive and cohesive global developer and business team by providing support, making expectations clear and empowering individuals. Created and implemented remote and in person training modules including user guides, step-by-step instructions and self directed on-line learning videos.Experienced Salesforce administrator.

Project Manager for initial design, build and implementation of a Global Corporate Card Reconciliation tool providing a transparent, automated and streamlined reconciliation system for employee corporate travel and expenses against defined spend policies. Project Manager – Consolidated and validated capability requirements, documented and presented requirements to technical developers, oversaw technical build, testing and sign off, designed and delivered training programme to global users. Defined operational support processes. Strategic Leadership and Influencing – lead the capability and operational process design and implementation into multiple global marketsRelationship Management – Managed relationships and expectations with 3rd party technology providers and 3rd party Bank partners (end users). Collaborated with global compliance, legal and finance to deliver on time and within budget.

Marketing manager responsible for strategic and tactical online travel products including hotel and car. Sourcing promotional offers from partners and managing content and offers on the site and in offline marketing material to cardmembers across 13 global markets. Marketing & Communication Planning and Consulting – managed the online communication and marketing plan for all 13 American Express Travel Online markets, worked in alignment with local and central teams to communicate the Online Travel Experience to Cardmembers Content Management – responsible for the marketing and content updates on the American Express Online Travel sites. Worked closely with copywriting and design agencies to create copy and banners for marketing and communication activity.Relationship Management – managed the supplier relationships with hotel and car hire providersStrategic Leadership – Identified opportunities for site enhancements and process improvements. Tested, documented and implemented key business development enhancements in the siteLegal, Controllership and Compliance sign off – Gained appropriate sign off for new supplier contracts, new functionality and communication messages from appropriate governing bodies within each American Express Travel Online marketDocumentation and Reporting – Provided monthly reporting on Travel Online performance

Led the replatforming of American Express Vacations (AEV) tour operator business. Sourcing the appropriate technology partner and solution, defining and managing the transition and implementation plan globally across 4 regional head office locations (EMEA, JAPA and LAC) and 22 agent locations around the world. Project Manager - Lead the analysis, design, build and implementation of a $5m tour operator system for American Express Vacations, gaining appropriate sign off and approvalsProcess re-engineering – lead the review, redesign and implementation of existing processes and design and implementation of new processes across the whole AEV business.Strategic Leadership – identified and assessed functionality enhancement requirements and developed and managed the system development plan with the 3rd party vendors and day-to-day bug management and resolution programme.Preparation and presentation of project status documentation and all training material Implementation Manager – provided training and support for roll-out of the back end windows based system within the central teams based in the UK, Netherlands and Australia; and the web user interface to the MTS agent teams across American Express International marketsBudget Management – managed the implementation and maintenance budget ($2m)People Management – managed the outsourced dataload and accounting team in American Express India Additional Skills: Change Management, Presentation and Analytical Skills, Leveraging

Planned and delivered lectures to undergraduates on corporate, business and leisure travel topics.

Consultant for Oasis Dental Part of a Process Change Consultancy Team to redefine operational efficiency processes at Oasis Healthcare Ltd, a Corporate Dentist. Focused on HR and technology workstreams.

Planned and delivered English language lessons to adults.Classes included weekly, bi-weekly and intensive 'language for fun or general use' classes of students aged 16-80 and corporate clients.

Planned and delivered English language lessons to adults. Classes included weekly, bi-weekly and intensive 'language for fun or general use' classes of students aged 16-80. Delivered classes to corporate clients included Deutsche Bank, Shell Petroleum and Tchibo.