Growth-focused professional with over ten years’ experience managing complex healthcare operations, including utilization review, project and operations management, and continuous improvement. Analytical individual with experience in developing and implementing utilization programs with associated processes, procedures, and documentation that ensure fulfillment of health plan, internal, and regulatory requirements. Proven history of improving service quality, patient satisfaction, employee performance, and operational output by developing new processes and revamping existing ones. Refined communicator with the ability to build strong relationships across multidisciplinary functions, stakeholders, and senior leadership.